Senior Manager, Customer Strategy & Activation

Kenvue is currently recruiting for a:

Senior Manager, Customer Strategy & Activation

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Sr. Director, Customer Strategy & CA

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Senior Manager of Customer Strategy and Activation is responsible for defining and directing the sales strategy of the organization, creating opportunities, identifying high-level competitive/differentiation strategies, evaluating investment decisions, overseeing the development and implementation of sales strategy, building strong relationships with key leaders, partners, and clients, and mentoring the management team. As the Senior Manager, you will play a critical role in increasing market share and sales efficiency through cost-effective tactics, metrics, and value proposition and driving achievement of forecast, budget and OKR’s for the business:

Key Responsibilities

• Develop and execute innovative customer strategy and activation plans.
• Lead and manage a team of professionals to ensure successful implementation of customer strategy and activation plans.
• Collaborate with cross-functional teams to identify and capitalize on market trends, customer insights, and competitive intelligence.
• Drive continuous improvement in customer experience by leveraging data analytics and customer feedback.
• Establish and maintain strong relationships with key stakeholders, including internal teams, external partners, and customers.
• Stay up-to-date with industry trends and best practices to ensure competitive advantage in the market.
• Develop and implement customer-centric strategies to increase market share and sales efficiency.
• Identify and evaluate high-level competitive/differentiation strategies.
• Oversee the strategic development and implementation of sales initiatives.
• Build strong relationships with key leaders, partners, and clients.
• Mentor and lead the management team to achieve sales goals.

 

What we are looking for

Required Qualifications

• A minimum of a Bachelor's degree or equivalent, preferably in Marketing, Business Administration, or related field.
• A minimum of 8 years prior experience in consumer package goods or similar industry
• Prior experience in direct customer sales, business analytics, and/or customer marketing.
• Experience working with national customers
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business growth plan.
• Proven track record of developing and executing successful customer strategy and activation plans.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive insights to inform decision-making.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Proven track record of successfully increasing market share and sales efficiency.
• Strong analytical and decision-making skills to evaluate investment decisions.

Desired Qualifications