Systems Operations Manager - Payments

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About this role:

Wells Fargo is seeking a Systems Operations Manager in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). Team is seeking a Payments Modernization Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), supporting the transformation of the high-value payments landscape as we modernize legacy wire platforms onto a new, event-driven, cloud-native architecture. This role sits at the intersection of engineering, service management, and reliability. You will be embedded early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design, not retrofitted after go-live. You will work closely with Application Engineering, Architecture and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale.

This role embeds Site Reliability Engineering and production engineering practices into Payments Modernization initiatives from design through early life support, ensuring platforms are resilient, scalable, observable, and operationally ready. The engineer defines and validates non‑functional requirements, leads capacity and performance testing for high‑volume and peak payment events, and ensures robust replay, retry, and exception‑handling for event‑driven flows. They own permit‑to‑operate readiness, cutover and early life support models, and ensure runbooks, on‑call readiness, and escalation paths are production‑grade before go‑live. The role drives end‑to‑end observability, SLOs and error budgets, reduces alert noise, and analyzes early defect patterns to stabilize services. Through chaos engineering, blameless RCAs, and continuous service improvement, this position strengthens recovery, reduces risk, and improves the reliability of critical payment platforms.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

• 3+ years of application support experience

• 3+ years of Platform experience in Kubernetes / container orchestration

Desired Qualifications:

• 2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts

• 2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.

• 2+ years of Data Stores & Caching experience with MongoDB, Redis

• 2+ years of Resilience experience with Resilience4J, retry/replay patterns

• 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling

• 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey

• Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment

• Demonstrated ability to productionize new platforms, not just support them

• Solid understandin