Customer Communication Expert Fresh Dairy & Plant-based Alternatives

<p>Job title – Customer Communication Expert Fresh Dairy &amp; Plant-based Alternatives (67437)</p> <p>Location – Delft, Netherlands</p> <p>Job model – Hybrid </p> <p> </p> <p>We are currently looking for a motivated Customer Communication Expert Fresh Dairy &amp; Plant-based Alternatives.</p> <p> </p> <p>dsm-firmenich aims to be a solution provider to the food and beverage industry for applications such as fresh dairy, fresh fermented dairy, cheese and plant-based meat alternatives.</p> <p> </p> <p>The Customer Communication Expert Fresh Dairy &amp; Plant-based Alternatives is responsible for all customer marketing and communication activities targeted at fresh dairy customers globally. He/she will promote the dsm-firmenich solutions and capabilities, including communication campaigns for industry exhibitions, digital campaigns and product launches with the ultimate goal to grow the business. The Customer Communication Expert Fresh Dairy is part of a larger global customer marketing team and works closely with the business management, the regional sales teams and strategic marketing. The Customer Communication Expert Fresh Dairy reports to the head of Dairy customer marketing. </p> <p> </p> <p>At dsm-firmenich, being a force for good is not optional. Diversity, Equity &amp; Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers &amp; Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.  </p> <p> </p> <p>Key Responsibilities  </p> <ul> <li>Works closely with the business managers and regional sales teams all over the world to develop and execute a global customer marketing and communication plan in line with business and sales objectives. The plan should include elements such as a clear overall positioning, marketing campaigns, product launches and consumer insights.</li> <li>Is closely involved in the development of value propositions building on relevant customer insights.</li> <li>Secures the implementation of marketing and communication campaigns and monitors progress, evaluates effectiveness and makes adjustments accordingly. </li> <li>Works closely with regional marketing managers for local execution.</li> <li>Displays in-depth understanding of marketing communication: Assesses current and future market developments and communication competitor developments and consumer behavior and translates this into useful and pragmatic sales tools. </li> <li>Works closely with other communication experts and regional marketing managers within dsm-firmenich to exchange developments and best practices.</li> <li>Develops and executes special marketing projects to support dsm-firmenich.</li> </ul> <p> </p> <p>We bring </p> <ul> <li>A rich history and a promising future of bold scientific innovation and passionate creation with our customers.</li> <li>The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.</li> <li>A flexible work environment that empowers people to take accountability for their work and own the outcome.</li> <li>A firm belief that working together with our customers is the key to achieving great things.</li> <li>An eagerness to be one team and learn from each other to bring progress to life and create a better future. Based on your experience we will offer you a base salary of € 66,505 to € 95,007 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6% my choice budget and much more.</li> </ul> <p> </p> <p>You Bring  </p> <ul> <li>A Bachelor or Master’s degree in food science or marketing with a strong commercial acumen.</li> <li>Understands the unique needs of our food scientific customer base and develops targeted marketing campaigns to effectively communicate the value of our offerings. </li> <li>Strong background in both marketing and food science disciplines, with a keen understanding of the challenges and opportunities within the food industry. Experience in the dairy industry is a plus.</li> <li>5 to 10 years of work experience within business-to-business marketing / communication, preferably in the food industry. Experience with digital marketing tools and platforms.</li> <li>Understands the needs of the different functions (business management, sales, strategic marketing) and has the ability to work effectively in complex, international environments and matrix organizations.</li> <li>Near-native English language skills – both written and verbal. </li> </ul> <p> </p> <p>The application process </p> <p>Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Martin Zwart, Senior Talent Acquisition Business Partner (martin.zwart@dsm-firmenich.com). </p> <p> </p> <p>Equal Opportunities Commitment </p> <p>dsm-f