Service Manager - Pest Control

About Butler Plus

Who We Are:

Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values: Figure It Out, Champion of Change, Do the Right Thing, Never “Not My Job,” and Expect Excellence.

Who You Are:

The Service Manager-Pest Control is the operational backbone of the field team. This role holds the state-required certified applicator credentials necessary to legally supervise unlicensed technicians and is directly responsible for the day-to-day management of service delivery, technician performance, documentation compliance, and customer satisfaction within an assigned branch or territory. The Manager serves as the direct supervisor for all Pest Control Technicians and the primary point of escalation for field-level issues.

Essential Duties and Responsibilities:

Field Operations Management

• Plan, assign, and oversee daily service routes for all technicians — balancing efficiency, service quality, and compliance requirements
• Conduct regular ride-along and field inspections to evaluate technician performance and service quality
• Serve as the on-call resource for field emergencies, customer escalations, and after-hours issues
• Monitor callback rates, re-treatment requests, and customer satisfaction scores for assigned territory
• Coordinate scheduling for follow-up visits, initial inspections, and high-priority accounts

Supervision & Technician Development

• Directly supervise all Pest Control Technicians — providing daily direction, performance feedback, and coaching
• Conduct new technician onboarding, field training, and initial ride-along certifications
• Monitor technician license status and coordinate continuing education and renewal activities
• Conduct performance evaluations and document corrective actions per company policy
• Legally supervised unlicensed technicians per state pest control regulations — ensuring compliance with all supervision requirements

Compliance & Documentation

• Ensure all service records are completed accurately and on time — including product application details, EPA registration numbers, technician license numbers, and re-entry intervals
• Review and approve technician service reports daily for completeness and regulatory compliance
• Oversee pre-service customer notification procedures and maintain notification logs
• Ensure proper documentation for sensitive site services (schools, daycares, healthcare facilities)
• Maintain chemical use logs and ensure proper product storage and handling by all technicians
• Assist in preparation for state regulatory audits or inspections

Pesticide Application (when applicable)

• Perform certified pesticide applications on accounts requiring a licensed applicator
• Handle Restricted Use Pesticide (RUP) applications — the only authorized applicator role for RUPs in the field
• Review and approve treatment plans for high-risk or non-standard accounts
• Stay current on label changes, new product registrations, and application best practices

Customer Relations

• Act as the primary point of contact for customer escalations beyond the technician level
• Conduct follow-up calls or visits for accounts with service concerns, callbacks, or complaints
• Assist with commercial account inspections, proposals, and service agreement reviews
• Build and maintain relationships with key recurring accounts in assigned territory

Safety & Training:

• Enforce company PPE and safety protocols in the field — conducting regular safety audits