Jobs and Careers

Customer Success Manager

United States, United Statesfull_timeVerifiedPosted 23 May 2025

💰 $65,400/yr($47,400/yr – $65,400/yr)

About the role

About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. Position Description The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers. This position is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products. This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings. What We’re Looking For: Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

1 – 2 years of applicable experience

High School Diploma or equivalent

Strong persuasive, analytical and interpersonal skills.

Strong and consistent phone presence.

Customer-focused with ability to anticipate customer needs and concerns.

Ability to prioritize multiple tasks / deadlines.

Must have professional level written and oral communication skills.

Ability to have tough conversations that balance the needs of our customers and company.

As a Customer Success Manager, you will: Maintain the retention of our existing customer base with a high level of satisfaction. You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails. Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions. You will complete communications with assigned customers within the required timeframe, analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns. Other duties may be assigned as needed. If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you! Compensation and Benefits:

Estimated Salary Range: $47,400 - $65,400

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.