Service Account Coordinator
SharpContraAbout the role
Company Description
About Us
At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.
Job Description
Job Description
We are currently seeking a dedicated Service Account Coordinator to join our Dallas team. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring timely delivery of services, resolving issues, and maintaining strong client relationships. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for client success and operational efficiency.
Responsibilities
Act as the main liaison between clients and internal teams
Coordinate and manage service requests, ensuring timely resolution
Monitor and track service delivery metrics and client satisfaction
Maintain and update client records and reports
Proactively identify client needs and present solutions
Assist in contract renewals and service agreements
Provide administrative and operational support to the account management team
Collaborate with cross-functional departments to enhance service delivery
Qualifications
Qualifications
Bachelor’s degree in Business Administration, Communications, or related field
2+ years of experience in account coordination, customer service, or a similar role
Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and CRM systems
Problem-solving mindset with attention to detail
Ability to work independently and in a team-oriented environment
Additional Information
Benefits
Competitive salary ranging from $63,000 to $69,000 annually
Opportunities for professional growth and advancement
Health, dental, and vision insurance
Paid time off and holidays
401(k) plan with company match
Supportive and collaborative work culture
On-site training and mentorship programs
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