Customer Provider Support Clerk

Part-Time: 25hrs./week

Location: Marquette, MI

Performs a variety of clerical duties related to inventory, and department systems/applications that require familiarization of standardized work routines, involving incoming, outgoing, inter-office and misdirected departmental mail.  Responsible for tracking and routing incoming work according to departmental procedures (i.e., electronic, paper, etc.).

• Enters and monitors data for accuracy and completeness into the department systems and applications. 
• Handles routine inquiries via phone or correspondence.
• Checks and verifies information, or processes documents that require minimal claim, benefit, or membership and billing knowledge.
• Performs pick-up and delivery services between departments/buildings.
• Prepares documents according to department procedures for imaging and archiving.
• Meets established quality and production standards.
• Accurate self-reporting of daily activities.
• Perform other related duties as assigned.

QUALIFICATIONS

• High school graduate or GED equivalent is required.
• One (1) year general clerical experience.
• Proficient in current industry standard PC applications with ability to determine routing and work type.
• Ability to perform repetitious clerical functions, and adhere to departmental policies and procedures
• Basic math skills required.
• Other related skills and/or abilities may be required to perform this job.