Automotive Assistant Facility Manager

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: 

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members.  Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. 

Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. 

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us.  Come join our team! 

 

A day-in-the-life of an Assistant Facility Manager: 

• The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level.  

In this role, Assistant Facility Managers will also have the opportunity to: 

• Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections 

• Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators 

• Monitor and maintain company inventory standards 

• Optimize staff performance by providing continuous training, coaching, feedback and recognition 

• Lead team members to meet expectations of productivity, quality, and customer service standards 

• In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income 

• Work with the Facility Manager to document performance issues in accordance with company policies and procedures 

• Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers 

• Proactively handles member/customer needs across all business lines; introduces members to other departments 

• Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines 

• Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities f