Associate Project Manager

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.


Job Summary
The Associate Project Manager (APM) is a junior-level position supporting the planning and coordination of ancillary supplies and services. This role ensures the successful execution of client orders by maintaining scope, budget, timeline, and quality expectations. The APM will work closely with internal teams to deliver excellent customer service and contribute to continuous process improvement.
Essential Duties and Responsibilities
Project Coordination & Execution
• Support project planning, initiation, execution, monitoring, and closeout activities for ancillary supply distribution.
• Assist in managing project scope, timelines, budgets, and quality standards across assigned studies.
• Coordinate and track procurement, inventory, and distribution of ancillary supplies through global depots and fulfillment centers.
• Maintain accurate project documentation and trackers (e.g., timelines, budgets, deliverables, risk registers).

Stakeholder Engagement
• Serve as a day-to-day contact for internal stakeholders and external clients, ensuring timely and professional communication.
• Host and participate in study team meetings and client calls; prepare agendas, minutes, and status updates.
• Act as a secondary contact for sponsors and CROs, supporting communication and reporting schedules.

Operational Oversight
• Monitor order progress and proactively identify risks or delays; escalate issues as needed.
• Perform quality control (QC) checks on kit builds and outbound order requirements to ensure accuracy and project compliance.
• Liaise with Ancillary Center Supervisor and Coordinators to ensure timely execution of study-related tasks.
• Assist in maintaining study status and documentation in systems such as SharePoint and Salesforce when necessary.

Training & Development
• Collaborate with clients and project managers to support study oversight and assist in creating training materials and tools for internal teams and client use when necessary.
• Schedule and support project hand-off meetings and internal training sessions.

Reporting & Metrics
• Gather and report departmental metrics related to fulfillment performance, quality, and client satisfaction.
• Review and maintain reports and documents such as shipping manifests, issue logs, and distribution trackers.

Compliance & Closeout
• Ensure all deliverables meet regulatory and client expectations.
• Work with Quality and Regulatory Services to archive study documents post-closeout.

Other Duties
• Perform additional tasks as assigned to support project and departmental goals by management.

Education and Experience
• Bachelor’s degree (BA/BS) preferred; associate degree (AA/AS) considered with relevant experience.
• 1–2 years of experience in clinical research, project coordination, distribution operations, or customer service preferred.
Skills and Ability
• Strong organizational and critical thinking skills with high attention to detail.
• Excellent written and verbal communication and presentation abilities.
• Customer service orientation and ability to manage multiple tasks in a fast-paced distribution and fulfillment environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with SharePoint, Salesforce, or similar systems is preferred.
• Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management.
• Familiarity with clinical trial terminology and supply chain operations is preferred.

Supervisory Responsibilities: None
Physical Demands:
While performing the duties of this job, the occupant is regularly required to:
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.
• Occas