Guest Services Associate

Title: Guest Services Associate

Reports to: Senior Manager of Guest Services & Membership

About Butterfly Pavilion:

 At Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, firsthand learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Our Core Values are a large part of who we are as an organization:

• Make Science Cool
• Love What You Do
• Go Above and Beyond
• Lead Change
• Know Your Stuff
• Be Positive
• Welcome All

These aren't just words, but words to live by here at Butterfly Pavilion.

FLSA: Non-Exempt, Full Time

Schedule: Ability to work flexible hours with a varied schedule including holidays and occasional evenings. Weekend availability required. Open availability is required for this position including morning and afternoons on both weekdays, weekends and holidays. Final schedule will be determined by the Senior Manager of Guest Services & Membership and the candidate selected for this position.

Hourly Rate: $16.00/hour 

Position Summary:

The Guest Services Associate is a part-time position responsible for the direct day-to-day operations of the front desk ensuring an excellent member and guest experience from the point of entry to the zoo while processing box office and online admission tickets and selling and renewing memberships, thus honoring the Butterfly Pavilion's mission and guaranteeing repeat guest and member visitation.

Essential Functions & Responsibilities:

Guest Services and Front Desk

• Set the tone of the guest experience by creating a welcoming environment by greeting each guest and member with enthusiasm and processing admission with accuracy.
• Follow opening and closing procedure for the front desk.
• Process admission tickets, new memberships and renewals, discounts and phone reservations through the POS system.
• Check in and process payments for group reservations.
• Be knowledgeable about and follow policies and procedures.
• Cash handling: issue accurate change to guests and count down cash drawer at the end of shift with minimal error.
• Preform daily tasks including but not limited to answering the main phone line and transferring calls, data entry, lost and found processing, creating membership packets and other duties as assigned.
• Be knowledgeable about all areas of Butterfly Pavilion and accurately share the information with guests and members through face-to-face interactions, phone and email.
• Communicate with supervisor about computer malfunction or system issues.
• Other duties as assigned

Membership Sales and Services:

• Sell and renew memberships to meet daily and weekly revenue goals.
• Be extremely knowledgeable about membership levels, pricing, policies and procedures.
• Address member issues and needs accurately