Mortgage Operations Management Support Associate (Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will assist team members with executing operations processes including people, technology and data to deliver performance measures and customer outcomes. In this role you will perform tasks in support of customer performance measures focused on completeness, timeliness, quality and customer satisfaction and assisting with the identification of customer problems, process exceptions and risks.

THE IMPACT YOU WILL MAKE
The Mortgage Operations Management Support Associate (Hybrid) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Execute routine procedures and processes and coordinate day-to-day operations. 
• Adhere to firm guidelines and controls to mitigate operational and financial risk.
• Prepare data and reports to assist with defining business unit goals and monitoring progress.
• Aid in implementing resources and process changes to support workflow efficiency.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences 

• Bachelor degree or equivalent  
• Excellent communication skills (written and verbal)
• Bachelor of Science strongly preferred
• Ability to manage competing priorities and deadlines
• Experience in the Mortgage or servicing background
• Experience with Customer Interaction Management tools such as Salesforce

Skills

• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Operational Excellence including improving and overseeing operations
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

Tools

• Experience using SharePoint
• Skilled in Excel
• Experience using scheduling software to book events

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.