Associate Technical Analyst

Company :

Job Description : 

JOB SUMMARY

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

This job supports one or more technical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses judgement and discretion in collaboration with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also supports identification, documentation, and resolution of risks, defects and issues. May analyze market trends for competitive insight to correlate into business value statements. Begins to build organizational and platform knowledge in one or more disciplines to advance professional track career. Requires understanding of end systems impact of changes across multiple systems. Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support.

ESSENTIAL RESPONSIBILITIES

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.

• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.

• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. 

• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.

• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

• Other duties as assigned or requested.

EXPERIENCE

Required

• Information Systems or Technology

Preferred

• Lean/Six Sigma

• Health Insurance or Healthcare  Industry

SKILLS

• Basic Analytical Skills

• Basic Problem-Solving

• Basic Communication Skills

EDUCATION

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Substitutions

• None

Preferred

• Master's degree in Business Administration, Business Management, Information Systems or related field

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)

• The Open Framework Group (TOGAF)

• Six Sigma

• Project Management Professional (PMP)

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required