Benefits Operations Specialist - Team Lead (Experienced Level Professional)

Benefits Operations Specialist - Team Lead (Experienced Level Professional)

Michelin is hiring!

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THE OPPORTUNITY
Michelin is seeking a Benefits Operations Team Leader who will assist in coordinating Michelin's benefits programs within the Benefits Strategy and Operations Team.

This role coordinates a team of Benefits Operations Specialists who provide employee-focused service by using knowledge of Michelin benefits plans to assist employees with benefits-related questions. The Benefits Operations Team Leader collaborates closely with the Benefits Strategy & Operations team and other groups within Michelin, such as Payroll, HRIS, affiliate partners, and Union representatives, to deliver a world-class employee experience.

Our US benefits Team takes pride in supporting our diverse workforce and collaborates with our benefits vendor partners. 

This opportunity is at our North American Corporate Headquarters in Greenville, SC.  The successful candidate will be required to travel within North America up to 25%.  

Greenville is situated just about halfway between Charlotte, North Carolina, and Atlanta, Georgia. Its friendly, growing downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques, and art galleries to museums, tours, and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store, and health center.  

Michelin's purpose is to support everyone's right to move freely to find their better way forward.

WHAT YOU WILL DO
•    Partner with the Benefits Operations Specialists to act as a subject matter authority on benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries using problem-solving skills and techniques.
•    Act as a liaison with affiliates and union representatives regarding benefits assistance or transfers. 
•    Provides research, coordination, and correspondence as Appeals Administrator for the Pension Benefits Board (ERISA) and the Benefits Review Board (non-ERISA).
•    Responsible for conducting quality assurance and employee experience audits for calls, case management notes, and vendor issues, developing and implementing training to close identified gaps. 
•    Analyze data and workflows to make recommendations and develop and implement action plans to improve service delivery and maintain business continuity.
•    Collaborates with the Benefits Strategy & Operations Team and the Corporate Business Services -Personnel Team on projects to identify needs and recommend solutions.  
•    Partners with the Benefits Operations Manager to provide frequent feedback and coaching to Benefits Operations Specialists. 

WHAT YOU WILL BRING

•    Minimum of +2 years leading a team with direct reports in a customer service center environment for a Large Group employer.
•    Bachelor's degree or equivalent experience in human resources, business administration, or a related field and a minimum of +5 years of Benefits Administration or a related HR Role, Health Insurance Billing, or Large Group Health Insurance.
•    Knowledge of Federal and state laws regarding employee benefits and insurance, such as the ACA, COBRA, HIPAA, and ERISA.
•    Applicants must be detail-oriented with strong analytical skills. They must be proficient in collecting and analyzing data, identifying patterns, and drawing meaningful insights. They must also be capable of making informed decisions and solving problems to improve organizational efficiency.
•    Strong Presentation Skills: The ability to communicate complex information clearly and persuasively, whether through phone calls, emails, in-person interactions, or making presentations in front of large groups.
•    Outstanding customer service is needed to personalize interactions, demonstrate confidentiality and empathy, and respond promptly to employee inquiries, ensuring a positive employee experience.
•    Ability to work independently as a part of a larger team in a fast-paced environment to deliver on expected results.
•    Self-starter with strong interpersonal, organizational, and time management skills.
•    Solid understanding of MS Office Suite, including Teams.

Certifications/ Willing to be certified in:
•    HIPAA Compliance
•    Personal Health Information (PHI) /Personal Identifiable Information (PII) Data 

#LI-HIRINGMICHELIN

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