Senior Analyst, Medical Pricing Implementations Support

Job Summary

Finance Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts. 

The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assist customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.

This is a remote - work from home position.

Responsibilities

• Professional intermediate individual contributor role

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance; may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

• Manages case plans, resources, and commitments to the customer.

• internal and external stakeholders to align pricing with customers, onboarding or GPO transfers or disengages from Cardinal.

Qualifications

• Bachelors degree preferred

• 3+ years of experience preferred

• Excellent written and verbal communication skills

• Customer facing experience highly preferred

• Strong organizational skills

• The ability to effectively communicate with leadership, stakeholders and customers

• Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word), especially Excel

• Customer service, problem solving, relationship building and analytical skills required

What is expected of you and others at this level

• Professional intermediate individual contributor role

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks and cases

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance; may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

• Monitors, tracks, and effectively communicates the progress of assigned projects with all stakeholders

• Works with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions

• Will develop/contribute to the development of policies and procedures

• Works on complex projects of large and small scope

• Develops technical solutions to a wide range of difficult problems; solutions are innovative and consistent with organization objectives

• Completes work independently; receives general guidance on new projects

​Analytical Thinking

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces

• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue

• Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns

• Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue

​ Customer Experience

• Ensures that clients have a positive experience; commits to meet or exceed client expectations

• Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently

• Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly

• Adopts customers' perspectives in order to understand their