Bank Program Relationship Manager

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

       

Reports to: Vice President

Bank Program Relationship Manager – The Auto Club Group

What you will do:

This position will have responsibility of managing the relationship with Grasshopper Bank, which will be providing banking services to our 13 million members. This role will collaborate with Grasshopper and ACG Marketing to get the product offerings out to our members and work collaboratively with the Distribution Consultants to set referral goals and drive volume through ACG’s various distribution channels. This role will also be responsible for monitoring referral compensation, as well as manages intracompany payments for marketing and other support services that ACG may provide to Grasshopper throughout the relationship, including transition service monitoring throughout 2025.

Additionally, this role will own the Grasshopper contract to provide banking services, will be critical in operationalizing the contract, and will work closely with Legal to ensure compliance, make amendments, and adhere to the agreement set forth. Coordinate and interface with senior leaders from both companies and governance boards. Monitor and manage service level agreements between the companies.

This position will be creating the strategy, processes, relationships, reporting and governance for the new program from scratch. Potential to lead to over $1 million in fee income for ACG once fully implemented, and accordingly, this position would own the P&L for the relationship.

Responsibilities include:

• Marketing & Campaign Management

  • Marketing liaison

  • Campaign forecasting

  • Collateral development

• Product & Process Management

  • Product implementation

  • Process Enhancements

  • Product Management

  • Product Training

• Contract Management

  • Understand and hold parties to banking-as-a service contract terms

  • Renegotiate and/or work with Legal to make necessary amendments as they arise

• Analytics & Performance Tracking

• Ad hoc analytics

• Commission processing

• Compliance/Risk

  • Legal/Compliance review

  • Complaint management

• Stakeholder Communication & Reporting

  • Quarterly meeting materials

  • Internal/external communications

Supervisory Responsibilities:

May manage a direct reports or project team.

How you will benefit:

• Our Bank Program Relationship Manager will earn a competitive annual salary of $99,000 - $146,000 with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Business, Marketing, Finance, or a related field

Experience:

• Eight years of experience in product/relationship management, or a similar role

• Experience with retail banking products

• Experience in product implementation, new product launch and system integration

• Managing conflict and issue resolution

• Contract negotiation and management

• Analytics and reporting

Knowledge of:

• Consumer & digital banking products

• Banking industry standards, practices, and regulations

• ACG business lines, marketing techniques and distribution channels

Skills and Ability to:

• Influencing others and driving results