Jobs and Careers

GUCCI | Operations Manager - Saks Fifth Avenue

New York City, United Statesfull_timeVerifiedPosted 6 Aug 2026

💰 $85,000/yr($75,000/yr – $85,000/yr)

About the role

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

In the role of Operations Manager, you will spearhead the development and execution of the store's operational strategy, leading both the store operations and back-of-house teams towards enhanced efficiency and timely support. With a focus on meticulous attention to details and a steadfast dedication to operational excellence, you will play a pivotal role in maintaining GUCCI's esteemed reputation for luxury and sophistication while elevating the overall client experience.

Your leadership will be instrumental in the day-to-day management of operations, collaborating closely with the broader management team to optimize various facets of the store's activities. This includes but is not limited to stock management, product flow, cash reconciliation and after-sales service, maintenance, inventory oversight, administrative tasks, policy enforcement, asset protection, and ensuring health and safety protocols are rigorously upheld.

Key Accountabilities

Operations

Systematically drive, improve, and maintain operational excellence and efficiency across all aspects of the store keeping a commercial and strategic mindset, monitoring quantitative and qualitative KPI’s dashboards to drive any action plans.

Ensure meticulous organization of back-of-house areas, proximity areas, stock rooms, cash counters, maintenance and tailoring rooms, product care, and holding areas.

Develop and implement inventory management strategies to optimize stock levels, minimize stock losses and shrinkage, ensure accurate tracking of merchandise, and oversee store cycle counts and stock reconciliation.

Monitor and ensure the correct management of all payments flows and tenders: cash, store credits and deposits, special orders, discounts and other. Guarantee an accurate tills reconciliation on a daily basis, checking the compliance and accuracy of all transactions and report to Finance/Accounting/Kering Services and Store Management Teams any discrepancy or issues.

Ensure proper follow up and monitoring of all the Omnichannel activities like collect in store, pay-by-link transactions, iPad in store, and book an appointment service.

Liaise and be the cross-function point of reference with Retail, Security, Facility, Inventory Control, Kering Service, Digital, and Merchandising to execute all operational and service standards set forth by Gucci.