Senior Site Reliability Engineer

Job Summary:

Senior Site Reliability Engineer

Division: Ticketmaster US

Line Manager: Director – Site Reliability Engineering

Contract Terms: Permanent

THE TEAM

The Core Ticketing Operations team is a global group of dedicated engineers, keeping key ticketing systems and gateways running 24 hours a day, 365 days a year. These business critical systems are responsible for managing ticketing inventory, selling tickets, allowing entry to venues, and essential reporting.

THE JOB

Join a multi-year platform modernization effort as a Site Reliability Engineer! Among many other duties, the SRE team within Ticketmaster’s Core Ticketing Operations is focused on toil reduction, process improvement, configuration management automation, and gathering metrics for the company’s core platform. We have a huge amount of respect for the over 40 year history of the core platform, and we are excited about the opportunity to continue to evolve such a profitable platform.

We are looking for a site reliability engineer (SRE) with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and DevOps practices. The ideal candidate will possess a blend of technical and nontechnical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with Core Ticketing management and project management, our SRE will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo!

WHAT YOU WILL BE DOING

• Use modern tools to streamline configuration management e.g. Ansible, Ansible Tower, Docker, Kubernetes
• Assess opportunities to transition services and capabilities to the Cloud and execute as appropriate
• Automate deployments of services/applications into a hybrid cloud environment (CloudStack and AWS)
• Work closely with other teams and contractors on toil reduction efforts i.e. automation of repetitive dev and ops tasks
• Implement, advocate, and teach ITIL and SRE/DevOps best practices in a DevOps collaborative context
• Assessment and metrics surrounding SRE initiatives and usage, reincorporating that data to help Ticketmaster with prioritization and planning.
• Building the reputation of Ticketmaster as a world class digital company with world class SRE practices.

WHAT YOU NEED TO KNOW

• Configuration Management and Automation
  • Ansible, Salt, Puppet or similar
• Ansible Tower/AWX
• Monitoring tools
  • Prometheus
  • Grafana
• CI/CD tools – public (AWS) and private cloud (Cloudstack)
  • Gitlab
  • Cloudstack
• Scripting languages (competency in at least one from each group):
  • Machine/Operating system: bash, PowerShell
  • Multipurpose: Perl, Ruby, Python
• Container technology and orchestration
  •  Kubernetes
  • Docker
• Git
• Operational experience with Linux
• ITIL certification and competency
• Database Technologies
  • SQL – MySQl, MSSQL, etc.
  • NoSQL

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)  

• Effectively gathers requirements
• Takes initiative to independently identify and solve problems
• Lead and instruct teammates on adoption of DevOps technologies

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice an