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Field System Engineer - Tampa, FL
bioMérieuxUnited States, United StatesRemotefull_timeVerifiedPosted 22 Jul 2024
About the role
Benefits at bioMerieux:
Low-cost medical, dental, and vision benefits starting day one
11 paid holidays
160 hours of paid time off
Annual bonus
9.5% 401k company contribution with no vesting period
Tuition reimbursement up to $10,000 per calendar year Position Summary:
The Field Systems Engineer is responsible for managing all service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice.
This role will support the Tampa territory and must be based within the territory. The ideal base for the role will be in the Greater Tampa Bay area or close proximity.
Primary Duties:
Low-cost medical, dental, and vision benefits starting day one
11 paid holidays
160 hours of paid time off
Annual bonus
9.5% 401k company contribution with no vesting period
Tuition reimbursement up to $10,000 per calendar year Position Summary:
The Field Systems Engineer is responsible for managing all service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice.
This role will support the Tampa territory and must be based within the territory. The ideal base for the role will be in the Greater Tampa Bay area or close proximity.
Primary Duties:
- Territory Management:
- Respond expediently to all requests for customer needs via professional written and/or verbal communications ensuring all instrument service requests are fulfilled within the assigned geographic territory and nationally, as needed.
- Demonstrate sound territory management skills and sound business judgement. Responsible for executing; installations, preventive maintenance, corrective maintenance, field actions, moves, upgrades, and equipment removals as needed, in order to meet customer and business objectives.
- Apply electronic, electro-mechanical, and computer skills to diagnose and repair instrument issues to the board or subassembly level ensuring all instruments operate per manufacturer specifications.
- Develop rapport with locally supported customer base, becoming a trusted advisor, while promoting the value and benefits of service agreements, other bioMerieux service offerings. Communicates potential sales opportunities to Sales and Marketing counterparts.
- Operate with a sense of teamwork and collaboration. Build relationships with local field service partners, as well as cross-functional partners (sales, contracts, technical support, and other bioMerieux team members) promoting efficiency and customer satisfaction.
- Responsible for customer outreach, utilizing bioMerieux’s billable service offerings to achieve field service revenue objectives (preventative maintenance, equipment moves, upgrades, and other billable events).
- Travel & On-Call
- FSEs are required to travel to our Durham and St. Louis offices for scheduled product trainings. FSEs are expected to attend approximately six to nine (6-9) weeks of product trainings in one of our offices within the first 12 months of hire. After the first year, attendance at future trainings will be required on an as-needed basis.
- FSE Customer visits are typically planned in advance, but unscheduled travel will also be required. Geographically dispersed territories will have increased overnight travel requirements. National travel may be required as needed.
- Weekend/Holiday on-call support is required on a rotating basis (approximately once every 5 weeks). On-call responsibilities include: Phone availability locally (8am-5pm) and ability to travel nationally to provide instrument support.
- Administrative Responsibilities:
- Accurately complete instrument service work orders and all associated quality assurance checklists for each service event in a timely manner, documenting all activities completed at the customer site as well as any additional actions needed to resolve all customer concerns.
- Complete all assigned internal training requirements within expected timelines.
- Maintain an accurate calendar of scheduled events, including training classes and vacation, within the designated service management system to reflect available and non-available times.
- Submit travel related expense reports on a routine basis so as not to incur late fees or penalties.
- Adhere to all guidelines and policies associated with managing company-provided fleet vehicle
- Other Related Duties:
- Maintain and control ready on-hand spare parts inventory at levels compatible with repair activities and department financial objectives.
- Strive for continuous self-improvement of knowledge of bioMerieux policies, procedures, inter-perso
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