Partner Solutions Manager

Job Posting End Date: November 17

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This position is responsible for managing the execution of enterprise 3rd party platform and enrollment solutions strategy in support of annual sales, operational efficiency, and customer satisfaction goals. The incumbent will work in close partnership with external and internal business partners, sales representatives, external producers, and technology vendors. Additional responsibilities include developing and driving various business projects, data management and analysis, escalated field support, and preparing and delivering presentations to internal and external audiences.

Principal Duties and Responsibilities

• Responsible for implementing and managing third-party platforms and enrollment systems, including developing and directing implementation of integration with those partners
• Drive proactive efforts to ensure third party connections are live, stable, and create an excellent consumer experience
• Act with a sense of urgency in preventing, identifying, and correcting partner level technology escalations or breaks
• Provides creative technical solutions for system-level implementation challenges by maintaining a strong technical acumen of organization’s enrollment solutions
• Maintains understanding of partner system functionality and set up as it relates to our organization’s benefit offering and connected technology
• Work effectively/collaboratively with other functional partners on various projects, business needs, and content for internal/external communications and business presentations
• Consult with our field organization to create expertise and knowledge of our third-party platform technology offerings and product solutions
• Tracking and reporting enterprise metrics of third-party platform technology in coordination with each business unit
• Provides and maintains clear internal and external documentation and resources for effective field communication for awareness and ease of implementation.
• Partner with Partner Relationship Directors to ensure visibility on Strategic Partner activities
• Manage licensing and invoicing for select platforms, as needed
• Assist with relevant internal system testing
• May perform other duties as assigned

Job Specifications

• Bachelor’s degree or equivalent required
• 5+ years’ experience in the employee benefits industry
• Strong understanding of Unum/Colonial Life’s business, including enrollment platform, products, services, processes, sales process, and field organization Strong organizational and interpersonal skills; excellent attention to detail
• Very strong problem-solving and analytical skills; advanced technical proficiencies
• Strong presentation and communication skills
• Ability to drive results through strong business partnerships
• Strong project management skills
• Comfortable in a fast-paced environment with tight deadlines, short turnaround times and ambiguity
• Ability to proactively recommend ideas and execute appropriately
• Ability to track and pursue multiple, concurrent issues, with timely escalation and detailed documentation to support recommended act