VP Product Management, Managed & Professional Services

General Purpose:

The VP, Managed & Professional Services leads TPx's technology advisory, professional implementation, and managed services product teams, leveraging industry‑leading solutions to drive revenue growth and profitability. This role is responsible for selecting the right technologies, guiding large-scale product infrastructure initiatives, and delivering innovative, technology‑enabled enhancements that elevate the customer experience while supporting key business priorities. Success in this role requires a blend of strategic foresight, deep expertise in technology product development, customer experience optimization, financial discipline, and strong leadership to accelerate product performance and market impact.

 

Direct Reports:

Yes

 

Essential Duties and Responsibilities:

Strategic Leadership & Alignment

• Aligns managed and professional services product strategies at the executive level, ensuring integration with overall business objectives.
• Communicates and socializes product strategy and roadmap to internal teams, customers, and industry analysts to drive understanding and support.
• Develops technology alliances and partnerships to enhance product differentiation and expand market opportunities.

Financial Management

• Partners with product leaders and finance to own P&L optimization and drive measured growth across networking and connectivity product families.
• Supports pricing and packaging strategies for solutions in collaboration with internal stakeholders.

Product Strategy & Lifecycle Management

• Creates and executes product rollout and lifecycle management strategies to address current and future market needs for both direct and indirect channels.
• Directs ideation, creation, and development of new products and expansion of existing offerings.
• Drives the product lifecycle from strategic planning through market-differentiated launches and enhancements, including requirements gathering and use case definition.

Customer Experience & Vendor Management

• Champions the product customer experience vision and ensures standardized tools for service implementation and ongoing operational support.
• Actively manages vendor relationships and lead RFI/RFP processes to deliver complete managed solution offerings.
• Optimizes the end-to-end customer product experience by setting and measuring KPIs and collaborating cross-functionally for continuous improvement.

Operational Enablement

• Partners with product leadership to develop templates for go-to-market needs, product requirements, training materials, and feedback collection.
• Supports creation of interview processes, onboarding programs, and product management training/coaching in partnership with HR and product leadership.

Team Leadership

• Leads, mentors, and develops a best-in-class product and design team, providing direction and fostering professional development.

Other Responsibilities:

• Performs other duties as assigned.
• Up to 15% travel required including domestic air travel and overnight stays.

Required Qualifications:

Education and Experience

• Bachelor's degree in Computer Science, Business Administration, information technology, operations management, or a related field.
• Minimum 10 years of management experience at the Director level or above.
• Demonstrated success delivering business value through technology solutions in high-tech operational environments.
• Demonstrated track record of high performance and leadership behaviors.
• Proven leadership in Product Management, including oversight of managed and professional advisory/consulting solutions design and/or operations.
• Experience leading broad, geographically dispersed teams.

Knowledge, Skills, and Abilities

• Strong understanding of executive-level management requirements, including financial P&L responsibility.
• Familiarity with corporate systems (e.g., Salesforce, ServiceNow) and experience working with financial and operational data reporting and analysis.
• Familiarity with networking, managed IT, and cloud technology.
• Exceptional problem-solving and analytical abilities.
• Strong presentation skills with the ability to adapt for both executive leadership and working teams.

Other Qualifications:

• Master's degree or MBA a plus.
• Network and/or tech service management operations experience is preferred.