Head RESL Business Management & Initiatives (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$225,000 - $250,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head RESL Business Management & Initiatives supports the oversight and management of an end-to-end change management framework across business and technology changes. This role also includes the leadership of Delivery Quality, Acceptance Testing, and Production Support (team member support) functions across all RESL focused technology platforms including sales, fulfillment, servicing, change management, and data management.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Implements and manages a risk based end-to-end Change Management framework across RESL (including technology and business change)
• Leads a team of associates who ensure that all changes are appropriately defined, executed, and released with all of the appropriate controls, visibility, and communication to minimize business and technology risk
• Collaborates with change participants to ensure appropriate deliverables and actions are consistently completed for an appropriately managed change (coordination with communications, procedures, training, etc.)
• Partners with technology and business partners to coordinate appropriate change inspections and approvals
• Defines and measures quality and change standards and provides ongoing transparency into performance to stakeholders
• Continuously assesses opportunities to improve the quality of change and implements improvements to the Change Management framework
• Accountable for integration of change within enterprise change ecosystem – Ensuring appropriate information, status, content, visibility, and other appropriate change materials are shared with entitled change partners
• Leads a team of Implementation / Project to lead successful execution of key initiatives that require implementation / project support
• Manages a production support team and is accountable for user support for all RESL team members across all production technology
• Accountable to manage User Acceptance Testing (UAT) / Business Acceptance Testing (BAT) with business partners / sponsors
• Leads a team that coordinates UAT/BAT test planning, including the development of testing scripts
• In collaboration with technology partners, is accountable for Technology Quality metrics and improvements
• Partners with technology stakeholders to develop quality improvement plans
• Drives strategy and execution for the expansion of effective test data that includes test scenarios
• Manages defect management process and integrates defect resolution into go forward regression testing plans and test data/scenarios

Education & Experience:

• Bachelor's degree or equivalent experience required
• 10+ years of related experience
• Full understanding of the residential real estate lending businesses and linkage between customer experience, profitability, controls and people
• Expert Change Management capability, knowledge and experience
• Significant experience developing change/project roadmaps
• Deep understanding of consumer operations and linkage between customer experience, profitability, controls and people
• Experienced in aligning multiple teams against shared objective
• Ability to think strategically and perform tactically
• Must be able to form strong working relationships that rely primarily on influence and trust
• Strong negotiation skills with the ability to influence outcomes creatively with a wide variety of customers in order to obtain maximize mutual benefit
• Demonstrates excellent management, organizational and leadership skills required with ability to train and motivate team effectively
• Excellent comm