Sr. Technical Product Owner, CMDB

The Product Owner for the ServiceNow Global Configuration Management Database (CMDB) Program plays a strategic leadership role in shaping and executing the roadmap for CMDB capabilities across the enterprise. This role partners with global stakeholders, data stewards, and data consumers to ensure the CMDB evolves to meet business needs, supports IT operations, and delivers reliable data for decision-making. Key responsibilities include managing the lifecycle of Configuration Item (CI) classes, implementing Critical Data Element (CDE) changes, and reporting platform health to executive leadership. 

Key Responsibilities 

• Product Ownership: Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities.  

• Stakeholder Engagement: Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog.  

• CDE Change Management: Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance. 

• Executive-Level Health Reporting: Oversee the development and delivery of executive-level reporting on CMDB health, including data quality, completeness, and usage metrics. 

• Enterprise Alignment: Ensure CMDB initiatives align with enterprise architecture and IT service management goals. 

• Documentation Maintenance: Maintain documentation of roadmap items, CI class definitions, and platform changes. 

• Continuous Improvement Leadership: Support continuous improvement efforts to enhance CMDB usability, automation, and integration. 

• Application Support: Serve as a point of contact for CMDB-related issues, providing timely resolution and support to end users and IT teams.

Qualifications   

• BA/BS in Information Systems, Computer Science, or related field, or equivalent experience.  

• 5+ years of experience in ServiceNow Configuration Management, with at least 2 years in a Product Owner or similar leadership role.  

• Strong understanding of ServiceNow CMDB architecture, da