Application Support Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of an Application Support Agent: You will be responsible for the support of the in-house Human Resource Management Information System, which is a multilingual online management tool, designed to cover a broad range of HR processes such as Career Management, Organisation charts, Rights and obligations & Time management. The application is made of many different modules and sub-modules, driven by HR processes to manage past, present, and future employee data, automate tasks and ensure compliance with staff regulations.

Your main duties will be:

• Act as the first point of contact for all end-user questions about the application
• Ensure and perform all communications with the end-users
• Provide services to all stakeholders according to ITIL best practices, handling and documenting all requests
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team
• Keep all user manuals, FAQ, wikis and information dashboards up-to-date by documenting all relevant information
• Participate to regular meetings about the Team operating, performance and objectives
• Maintain operations by following policies and procedures, reporting needed changes
• Contribute to team effort by achieving related results as needed
• Analyse issues and escalate to the appropriate DEV team.

Qualifications

If you have

• Very good oral and written communication skills in English and French
• Strong analytical, problem solving and learning skills
• Experienced user of web-based tools
• Experience of SQL (at least 1 year), understanding of Databases rules, and usage of SQL scripting tool MySQL or Oracle SQL Developer is required
• Knowledge or experience with Specific European HR rules is a plus
• Able to work in an international and multicultural environment
• Strong team player with excellent relationship skills
• Knowledge or experience in ITIL environment
• Experience with ticketing systems (at least 1 year), Jira is a plus

…then this position is suitable for you! 

This position comes with  

• Competitive compensation packages  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.