Product SME - AMI Head End

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Product Subject Matter Expert leads the strategy, roadmap, and performance of the Sensus Advanced Metering Infrastructure (AMI) head‑end software platform. This role defines and delivers secure, scalable, and interoperable software capabilities that support utility meter‑to‑cash processes, device and network management, data collection and analytics, outage and event management, and seamless integration with utility enterprise systems.

You bring strong software product management experience with hands‑on exposure to modern development practices, including the use of artificial intelligence to accelerate spec‑driven development. You oversee the full software product lifecycle—from concept and launch through growth and end‑of‑life—while applying deep domain knowledge of AMI systems and the operational needs of electric, gas, and water utilities.

The Role

You will own the vision, strategy, and execution of Xylem’s AMI head‑end software platform, a mission‑critical system that enables utilities to operate reliably, securely, and efficiently. You will translate customer, regulatory, and market needs into a scalable, cybersecure, and commercially successful software platform while leading cross‑functional teams to deliver high‑quality releases that drive customer and business outcomes.

This role combines product strategy, technical leadership, customer engagement, and P&L accountability, with direct influence on Xylem’s digital growth strategy and utility customer experience.

Core Responsibilities

Product Strategy & Management

• Own the product vision, strategy, and multi‑year roadmap for the AMI head‑end software platform, aligned with customer needs, regulatory requirements, market trends, and Xylem’s digital strategy.
• Translate customer, regulatory, and operational requirements into clear product strategies that prioritize reliability, interoperability, cybersecurity, scalability, and usability for utility operations teams.
• Define and prioritize the product backlog, including epics, features, acceptance criteria, and non‑functional requirements.
• Lead cross‑functional planning with Engineering, Architecture, UX, Program Management, Support, and Operations to deliver new AMI head‑end capabilities, releases, and platform enhancements.
• Drive spec‑driven development practices, leveraging AI‑assisted tools to convert market insights and customer personas into high‑quality requirements and test cases that improve development velocity and product quality.

Commercialization & Customer Engagement

• Own the financial performance of the AMI head‑end platform, including margin accountability; track revenue, cost, and profitability drivers and identify actions to improve gross margin.
• Partner with Sales, Commercial Operations, and Regional teams to position the platform with clear value propositions for electric, gas, and water utilities.
• Support go‑to‑market planning, pricing, packaging, licensing, and bundling with metering devices, networks, and services.
• Engage directly with strategic customers, prospects, and partners to validate roadmap priorities, understand use cases, and gather feedback on product performance and usability.
• Represent the AMI head‑end platform in customer meetings, industry events, and partner forums, clearly communicating product vision, roadmap, and differentiation.
• Collaborate with Marketing to develop product collateral, case studies, demos, and enablement materials emphasizing operational, financial, and sustainability outcomes.
• Work with Customer Success, Professional Services, and Support teams to ensure successful deployments, adoption, and ongoing value realization.

Cross‑Functional Leadership

• Lead cross‑functional teams across Engineering, Architecture, UX, DevOps/SRE, Security, Program Management, Operations, and Commercial functions to deliver high‑quality releases on time and within budget.
• Partner with Engineering and Architecture to define technical direction, including cloud architecture, multi‑tenant strategies, integration patterns, security controls, and scalability.
• Coordinate with other product managers to deliver cohesive,