Manager, Transportation Services

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We’re seeking an exceptional Manager of Transportation Services to join our team in Trapper Creek. In this role, you’ll lead the recruitment, interviewing, and management of seasonal staff, while overseeing the coordination of logistics to ensure safe, efficient, and cost-effective transportation services.

You’ll play a key role in optimizing operations, maintaining high service standards, and supporting a dynamic seasonal workforce.

Here’s a summary of what Holland America and Princess is looking for in its Manager of Transportation Services. Is this you?

Responsibilities:

• Applies knowledge of federal, state and Company rules and regulations to manage the division’s Transportation Services activities and operations.

• Manages the planning, development, and coordination of transportation services activities and programs.

• Manages the division’s driver training and safety program.

• Prepares reports and analysis. 

• Measures division’s Transportation Services performance against established goals and objectives.

• Assists with annual budget preparation and presentation.

• Responsible for the employment, supervision, performance management, salary administration, discipline, and training of directly assigned personnel.

Requirements:

• This job normally requires a professional level of knowledge in transportation services operations equivalent to that which would be acquired through the completion of a Bachelor’s degree.  Demonstration of directly related work experience may be considered in lieu of the educational requirement.

• This job normally requires four years of progressively responsible positions in transportation services and operations. 

• Current valid driver’s license with a clean driving record is required. Motor Vehicle Report (MVR) will be requested.

• Commercial Driver’s License certification is required. (Training available through company sponsored class.)

• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.

• Must pass a pre-employment background check.

• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 

• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.

• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.

• Dedicated commitment to a diverse, equitable and inclusive work environment.

• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)

Knowledge, Skills, and Abilities:

• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.

• Ability to prioritize work, meet deadlines, maintain an attention to detail, while working in a group or team environment.

• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.

• Ability to organize work, meet deadlines, and maintain attention to detail.

• Ability to work in fast-paced environment with multiple tasks and external influences.

• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

Benefits:

• Cruise and Travel Privileges for you and your family​

• Health Benefits

• 401(k) Plan

• Employee Stock Purchase Plan 

• Training & Professional Development

Our Culture…Stronger Together:  

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our gue