Manager, Field Service

Date Posted:

2025-12-04

Country:

United States of America

Location:

HMA03: ISR Systems - Westford HO 7 Technology Park Drive, Westford, MA, 01886 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

At RTX, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

We at ISR & Space Systems are world leaders in high altitude electro-optical sensors, employed by the U.S. and foreign military in time critical intelligence, surveillance and reconnaissance operations. Our passion for supporting the Warfighters and their mission demands excellence in everything we do, from the talent we recruit to the highly-engineered systems we deliver. We value people, integrity, ideas and performance. This position offers travel to diverse customer base, job satisfaction of maintaining complex equipment an exciting opportunity to work at a craftsman level on high precision productions, in a team-based environment where staff are provided opportunities to broaden their skills.

You will act as a Field Service Representative, providing technical support and will require relocation to international customer locations.    

What You Will Do:

• Supporting complex company equipment and testing such as EMI/EMC, flight testing, and final acceptance testing

• Technical training for customers will be a requirement using approved company training materials

• Potential extended travel to international and domestic customer sites to support activities including fill in for other FSR’s

• On-site installation, repair, maintenance and test activities directly supporting our customer base

• Must be able to read and interpret schematic diagrams, system data flow charts, and technical descriptions of the systems

• Must be able to effectively use general and specialized test equipment to check-out and troubleshoot systems

• Must be an excellent problem solver and capable of providing viable courses of action to the customer based on timely assessment and analysis

• Must possess excellent communication and interpersonal skills

• Provide technical training to customers based on current developed course materials

• Work on flight line, aircraft and ground support equipment at customer sites

• Performs other administrative duties associated with the job, including but not limited to electronic expense reports, daily time cards, Field Service Reports

• Support all system customer equipment including ground station computer network operation and maintenance at various customer locations

Qualifications You Must Have:  

• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or
  An Advanced Degree in a related field and minimum 5 years experience.

• The ability to obtain and maintain a U.S. government issued security clearance is required; U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

• Ability to obtain and maintain a US passport

• 7+ years experience in maintaining/test of complex electro-optical systems and computer networks

• Experience in operating test equipment (oscilloscope, multimeter, RF Analyzers)

Qualifications We Prefer:

• Military background with deployment experience preferred

• Must be willing and able to work in various environmental conditions

• Proficiency with Microsoft Office applications and data entry skills

• Experience in system administration, monitoring and troubleshooting networks is desired

• UNIX/Linux system administration and scripting experience are desired

• Must be able to function with minimal supe