Clinical Services Manager (Bilingual)

Description

POSITION TITLE: Clinical Services Manager

LOCATION: HOPE Clinic

REPORTS TO: Director of Clinical Services and Quality Improvement

EDUCATION: Graduate of an accredited LVN/LPN nursing program/medical assistant program Licensed Vocation Nurse- Texas Licensed/CMA

WORK EXPERIENCE: Minimum of 3 years of nursing experience for LVN/LPN, 10+ years for Certified Medical Assistant; 3+ years supervisory experience in healthcare

SALARY RANGE: $65,000.00 - $85,000.00 / year, DOE

FLSA STATUS: Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

In collaboration with the Director of Clinical Services and Quality Improvement, the Clinical Services Manager will facilitate the delivery of safe, compassionate nursing/clinical support and be a patient safety advocate for patients seeking service at HOPE clinic. The Clinical Services Manager will function within the legal parameters and scope of practice for an experienced clinical manager and function within the policy and procedure guidelines of HOPE clinic. The Clinical Services Manager will be a clinical leader for all Medical Assistants at all locations and directly supervise all applicable Back Office Supervisors and Medical Assistants Team Leads. The Clinical Services Manager will model quality care. The home base for the Clinical Services Manager will travel to all HOPE Clinic sites as needed.

MAJOR DUTIES & RESPONSIBILITIES:   

• Ensure that HOPE Clinic’s medical assistants maintain up to date clinical competencies, skills and required annual trainings; 
• Enforce and inform medical assistant staff members on HOPE Clinic clinical policies & procedures;
• Oversee medical assistant ability, compliance, and understanding across of their scope of practice;
• Supervise all applicable Back Office Supervisors and Medical Assistants Team Leads at all clinic sites;
• Maintain adequate clinical staffing at all locations in collaboration with the Site Manager, Back Office Supervisors, Medical Assistant Team Leads, and provider leadership.;
• Maintain onsite coordination of Vaccine for Children program;
• Monitors receipt of labs and submission of reportable disease documentation;
• Assists Quality Improvement and Procurement teams with standardizing medical inventory;
• Participates in auditing infection control, CLIA quality control, emergency supply kits, and medical assistant clinical documentation;
• Participates in quality improvement projects and initiatives;
• Assists with patient care, medical procedures, patient screening (vital signs, vision & hearing, point of care tests, patient flow throughout clinic) and patient discharge utilizing age-appropriate care as needed;
• Be willing to travel to other sites as needed or as requested by management;
• Attend on-site/off-site community engagement activities, clinic events, and/or training as needed;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.

Requirements

QUALIFICATION REQUIREMENTS:

• Licensed as (LVN/LPN) in Texas/ Certified MA with over 10 years of experience.
• Basic Life Support (BLS).

EDUCATION and/or EXPERIENCE:

• Graduate of an accredited LVN/LPN nursing/medical assistant school program;
• Associate degree a plus;
• 3+ years nursing experience/ 10+ years MA experience;
• 3+ years supervisory experience in healthcare (clinic, long-term Care or skilled nursing facility.)

OTHER SKILLS and ABILITIES:

• Bilingual (Vietnamese, Chinese, Arabic, and/or Spanish with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Must have good transportation and a valid Texas Driver’s license.