Operations Manager, Ambius
AmbiusAbout the role
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.
Key Performance Indicators
Client retention
Route completion
Colleague Retention and engagement
Gross Margin
Route One Sales
Safety
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Operations Leadership
Conduct the selection and hiring process for new colleagues.
Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification. Align training and peer support resources.
Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
Provide support and guidance to Specialists to ensure timely and quality customer service.
Identify and resolve colleague concerns/complaints.
Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
Client Relationships
Address all client concerns to completion.
Respond to CVC surveys as requested to maximize retention.
Identify solutions for client needs to increase revenue and growth
Branch Operations
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level
Complete all reports as required
CANDIDATE SUMMARY
Preferred Experience
Two or more years of equivalent management experience
Experience caring for plants is preferred
Able to safely climb ladders and work on ladders
Experience with Google and Smart Phone applications
Required Traits and Characteristics
In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
Proven success in coaching and motivating other team members
Strong problem solving and customer service skills
Excellent written and verbal communication skills
Independent and dependable
Polite and professional demeaner
Able to solve problems and escalate concerns
Customer service oriented
Likes a physical job
Must possess a valid driver's license from state of residence
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