Senior Financial Aid Technician/Outreach Specialist

Title: Senior Financial Aid Technician/Outreach Specialist

State Role Title: Education Support Specialist III

Hiring Range: $50,000 - $60,000 (Commensurate with Experience)

Pay Band: 4

Agency: College of William and Mary

Location: Richard Bland College

Agency Website: www.rbc.edu

Recruitment Type: General Public - G

Job Duties

Richard Bland College (RBC) is a two-year, residential, liberal arts transfer institution that focuses on preparing students for transfer to highly ranked colleges and universities. The College is a hidden gem located outside the Tri-Cities region—and its rural setting featuring 750+ acres of wetlands, bucolic forest, and the state’s oldest and largest pecan grove.

The Senior Financial Aid Technician/Outreach Support Specialist is committed to offering an exceptional student experience and supporting RBC’s Strategic Plan by providing direct counseling services to prospective and enrolled students regarding financial aid opportunities, options, and requirements.

The Senior Financial Aid Technician/Outreach Specialist is responsible for evaluating financial aid applications and determining aid packages while ensuring the College is compliant with federal, state, and institutional regulations and policies. The incumbent also processes financial aid in automated systems, monitors progress and identifies any issues requiring immediate resolution. The Senior Financial Aid Technician/Outreach Specialist performs general office duties and provides support to the Director of Financial Aid in the daily implementation of student financial aid programs.

Job specifications include, but are not limited to:

• Ability to conduct internet-based research on financial aid topics
• Knowledge of current federal financial aid regulations, needs analysis, and packaging principles
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from students and the public
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Coordinate various administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly
• Expected to be inquisitive, self-motivated, possess attention to detail, the ability to learn quickly and work assignments to completion
• Participate in internal and external audits
• Must be able to secure National Student Loan Data System (NSLDS) access

Minimum Qualifications

• Proficiency in Microsoft Office with emphasis in Excel.
• Customer service experience.
• Experience conducting presentations and presenting information to the public.
• Advanced mathematical skills
• Experience completing administrative tasks
• Previous experience in a Financial Aid Office with relevant experience in financial aid regulations, policies, and coordination of student aid

Additional Considerations

• Bachelor’s Degree in Business or related field
• Higher Education Experience in a Financial Aid environment
• Master’s Degree in Business or related field
• Experience participating in internal and external audits

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

RICHARD BLAND COLLEGE IS AN AA/EEO EMPLOYER – Richard Bland College of William & Mary is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. In keeping with this policy, the College does not discriminate and makes no distinction in the admission of students, nor in any other of its official activities, based on race, color, national origin (ancestry), religion (creed), age, military service or veteran status, marital status, parental status, political affiliation, sex (including pregnancy and gender identity or expression), sexual orientation, family medical history or gene