Renewal Account Manager, LATAM (Spanish Fluency Required)

Rapid7 is a hybrid work environment: three days in-office; two days remote. The Austin office is located downtown. Parking is provided.
 

About the role:

We are seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of LATAM customers. You’ll serve as the primary commercial contact for assigned accounts, leading all renewal discussions, coordinating cross-functional stakeholders, and ensuring a seamless customer experience from quote to close.

The ideal candidate has Spanish language fluency (Portuguese fluency a plus), strong business judgment, thrives in fast-paced, cross-functional environments, and can confidently influence customer decisions to drive retention and growth outcomes.This role directly contributes to Rapid7’s recurring revenue and customer retention strategy.

In this role, you will:

• Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)

• Build and maintain relationships with key decision-makers, procurement, and channel partners

• Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts

• Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives

Renewal Strategy & Execution

• Own the full renewal lifecycle for assigned accounts, from outreach to contract completion

• Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration

• Negotiate renewal terms that balance customer outcomes with company goals

• Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams

Account Leadership:

• Serve as the primary commercial point of contact for renewals pricing and term negotiations

• Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles

• Maintain strong working relationships with internal account teams and customer stakeholders

Revenue Growth & Collaboration:

• Identify and qualify upsell and cross-sell opportunities within assigned accounts

• Partner with Sales and Customer Success to develop account strategies that drive expansion and retention

• Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
   

Operational Excellence:

• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools 

• Analyze renewal data to identify trends, risk indicators, and process improvement opportunities

• Support the development of renewal playbooks, best practices, and enablement content for team use
   

Process Improvement & Collaboration: 

• Collaborate with leadership to refine renewal playbooks & best practices 

• Provide training, peer mentorship, or feedback to newer team members 

• Participate in special projects or initiatives to improve renewal workflows and customer retention processes
   

The qualifications and skills you’ll bring include:

• 2+ years of SaaS renewals, account management, or commercial ownership  experience with measurable retention success

• Fluency in Spanish language; Portuguese fluency highly preferred.

• Strong commercial acumen and negotiation skills

• Excellent communication and executive presence with the ability to influence customer and partner decisions

• Strong proficiency in Salesforce and other CRM or forecasting tools

• Analytical mindset and ability to interpret customer and renewal data

• Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment

• Cybersecurity or technology industry experience preferred

Key Competencies

• Takes full responsibility for renewal outcomes and customer experience

• Anticipates risk and drives forward-looking account planning

• Builds trust and alignment across customers, partners, and internal teams

• Works seamlessly with peers and cross-functional stakeholders

• Actively contributes to renewal process and team enablement initiatives

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About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communitie