VP, Product Design, Platform

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touch points.

We are looking for a VP User Experience to lead the Salesforce Platform portfolio. You'll get to work with some of the best and brightest. You'll find startup-like scrum teams, a strong desire to bring consumer-grade innovation to the enterprise space, and the opportunity to deliver great experiences to millions of end-users. And you'll have a great experience in the process. The VP of User Experience will be a key member of the Customer 360 Platform UX leadership team, helping us continue to grow Salesforce as a leader within the broader UX field - across thought leadership, recruiting, talent development and design best practices. This role will also sit on the Cloud's executive team to help drive product strategy and ensure that our users are represented in a design-led approach to product development.

The Salesforce Platform is the intelligent core of our ecosystem. It combines Trusted Services, modern Developer Tooling, and intuitive Admin Solutions to power the low-code, pro-code, and AI-augmented capabilities our customers rely on. This powerful mix lets Salesforce customers, partners, and developers quickly build, deploy, and scale highly specialized, AI-powered applications that drive unique business outcomes. Our customers depend on the platform to achieve value from Salesforce, transforming their data into a competitive advantage.

You'll lead a large, talented team of product designers, cultivating a culture of innovation, collaboration, and user-centricity with a strong focus on responsible AI design patterns for admins and developers. As a key advocate for user experience, you'll partner closely with product management, engineering, and executive leadership to define and deliver AI-powered experiences that set new industry standards.

Responsibilities:

• Define and Evangelize UX Vision & Strategy for AI-Powered Platforms: Develop and articulate a compelling UX vision and strategy for the Salesforce Platform that anticipates the evolving needs of AI-driven enterprises. Ensure the platform's user experience facilitates the easy creation and consumption of intelligent, bespoke solutions.

• Lead Responsible AI UX Design: Guide the team in designing user experiences that not only leverage AI effectively but do so ethically, transparently, and with a focus on trust and user control.

• Empower Low-Code and Pro-Code Solution Creation: Ensure the platform's UX empowers both admins with low-code tools and developers with pro-code tooling to efficiently configure, customize, and build truly bespoke applications that meet unique customer needs, leveraging AI where appropriate.

• Simplify Complex AI Interactions: Work with the AI Platform to design intuitive ways for users to interact with, train, and leverage AI models and insights deeply integrated into the Sales