Claims Representative III

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview 

Davies Claims North America is looking for a Claims Representative III to handle managing, investigating, and resolving of serious claims involving minor property damage and complex bodily injury claims filed against the Maryland Transit Administration (MTA). Reporting to the Liability Claims Supervisor and/or other designated officials, you will manage a caseload of approximately 150-175 individual case files, some with multiple claimants, arising from MTA operations.

To be successful in this role, you will need to have a high-level attention to detail skills, display superb problem-solving abilities, and exhibit discretion with sensitive and confidential information. You must have a High School diploma or possess a high school equivalency certificate and must have at least three (3) years of experience investigating, settling, and handling automobile property damage, bodily injury, and general liability claims. Additionally, you must demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment and possess superb communication skills, both verbal and written, conducted in a timely manner. This role is a full-time, hybrid position based out of Baltimore, MD at the Maryland Transit Administration (MTA) office that may require travel to claims hearings as deemed necessary. 

Responsibilities and Duties

• Manage a caseload of approximately 150-175 claim files, some with multiple claimants, pertaining to MTA operations liability
• Perpetual evaluation of reserves for property damage and/or bodily injury claims with exposures of $25,000 or greater (subject to change)
• Investigating claims, issuing timely reports, completing thorough diary reviews, managing litigation, and demonstrating excellent organizational skills
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• High School diploma or possession of a high school equivalency certificate
• Three (3) years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liability 
• Previous experience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claims
• Adherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007
• Proficiency with Microsoft Office Suite and various other software programs

Preferred

• College degree
• Familiarity with Medicare requirements

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team pl