Senior Accessible UX Specialist

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Wells Fargo Digital Design Innovation team creates Commercial Banking (CB) and Corporate & Investment Banking (CIB) experiences that allow our customers to manage their company’s relationship with Wells Fargo confidently and securely and support their business operations. We work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and customer centric with a keen focus on delivering value to our customers and for our business. Our team works hard, works together, and is relentless in making sure the voice of our customers is with us every step of the way.

The Digital Design Innovation’s Accessible User Experience (AUX) team is an inclusive group of accessibility Subject Matter Experts (SMEs) and advocates for disabled people with a mission to ensure all individuals can access and benefit from Wells Fargo’s Commercial and Corporate & Investment Banking products and services. Our vision is:

• To adopt and incorporate internally recognized accessibility standards and best practices into the creation and maintenance of our applications

• To strive to be a leader in inclusive design, accessibility compliance, and related technologies throughout Wells Fargo and the financial sector

• To embrace the diversity of our staff and customers while recognizing disabled people are an integral part of our society

As a Senior Accessible UX Specialist you will apply your understanding of end-to-end customer needs through consultation and instruction to help peers and partners design and develop accessible and inclusive solutions that serve our customers throughout their digital journey. This role requires deep knowledge of WCAG standards for digital applications and demonstrable expertise in annotating design wireframes with accessibility specifications. A successful candidate will have experience and perspective to influence and prioritize accessibility needs to ensure compliance and support our design foundations to improve digital experiences for all users. A successful candidate will also be passionate about developing and refining processes to achieve accessible digital solutions. The role also requires a sense of urgency, passion for results, and personal accountability for achievement.

In this role, you will:

• Ensure that solutions for accessibility contribute to a positive user experience for all users, including evaluation of tools that support accessibility validation

• Act as a subject matter expert on digital accessibility, including Web Content Accessibility Guidelines (WCAG)

• Act as an internal consultant within Business/Product, Design, and Technology groups to ensure compliance with digital accessibility guidelines, standards, and regulations

• Promote accessibility within the organization – be an advocate for considering accessibility as a vital part of the customer experience

• Perform tasks to ensure delivery of accessible design and markup

• Visually conduct accessibility reviews of design assets provided by product and content designers

• Contribute critical accessibility instruction to design deliverables and user stories, including guidance for use of ARIA and HTML markup

• Perform spot testing or heuristic reviews of coded deliverables, as needed

• Educate and inform project teams of end-to-end processes

• Contribute to accessibility training of others

• Lead and present training sessions to internal and external audiences

• Plan and perform occasional web accessibility testing with assistive technologies such as JAWS, NVDA, VoiceOver, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations. (Note: A separate Accessibility QA team performs the majority of accessibility testing and auditing.)

• Work as an advisor to experienced leadership to develop or influence a team to understand how people use and access Wells Fargo technology

• Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of the Accessible User Experience policies, procedures and/or compliance requirements

• Collaborate and consult with peers, colleagues and mid-level managers to resolve Accessible User Experience issues and achieve goals; may lead projects, tea