Order Entry/Receptionist

**This role is not open for submissions from outside staffing agencies**

 

Order Entry/Administrative

 

WHAT BROUGHT YOU HERE:

• Pay Range $20-$25/Hour
• Day Shift Hours- 8 AM – 5 PM OT as needed
• Benefits starting DAY ONE!

WHO YOU ARE:

 

Entry level Order/Data Entry that provides order/data entry support to the organization of orders received telephone, fax, or central workflow systems. Receptionist support the organization by answering the phones, greeting visitors, obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action on orders as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. 

 

WHAT YOU WILL BE DOING:

 

 Order/ Data Entry Functions

• Provides order/data entry for the branch operations.
• Processes and verifies the input accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the customer service team to make sure that the requested order(s) meet the customer’s expectations.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Attends regular customer service departmental meetings and trainings.
• Support/participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group functions as assigned by management.
• Works in conjunction with project managers/coordinators and customer service representative.
• Able to work independently and makes decisions with little department direction.
• Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM.
• Adheres to departmental key performance indicators.
• Maintains appropriate working relationships with internal and external 
• Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.

Administrative Functions

• Answer calls with defined key performance indicators and direct callers to proper extension.
• Welcome and greet customers in a friendly and professional manner, creating a positive first impression and assisting with any initial inquiries.
• Collaborates with all branch department leads to ensure support functions being performed.  
• Posting mail & printing daily Fed Ex/UPS pick up (if applicable).
• Processes CIA, COD Payments and any checks received at the branch in TruAccess.
• Invoice orders not captured in auto invoicing.
• Processes Sales Credits and RGA’s (Return Good Authorizations) for branch.
• Support Customer Service team as needed in various functions.
• Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.
• Runs and inputs reports as instructed by Management.
• Reviews and verifies signatures on shipping POD’s (Proof of Deliveries), then Kwik Tags and scan them.
• Reviews packing slip notes, verifies replacements have been processed, and processes any that were not processed.
• Supports production managers with order questions and processes replacements for intercompany orders.
• Supports production managers with order questions and processes replacements for intercompany orders.
• Complete forms in accordance with company procedures.
• Individual must have confidence in making sound decisions with little guidance.
• Enters sample orders, creates sample labels, manages sample inventory and exports open sample orders.
• Prepares and distributes submittal & warranty paperwork for small projects not handled by the Project Coordinator.
• Distributes daily truck manifest to branch contacts and sales representatives. 

SKILLS YOU BRING:

• 1-2 years of data/o