Branch Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred

Initial Posting Date:

08/13/2026

Application Deadline:

08/20/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Branch Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English & Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. 

Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!

Summary of Duties

As a Public Benefits Specialist Entry, you will:

• Be the first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.

• Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.

• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.

• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.

• Connects individuals and families with community resources and support services. 

Minimum Qualifications

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in wr