Manager, Applications Support (IAM)

ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:
The Manager of Applications Support is responsible for leading and managing application support services and identity management across the organization, including enterprise, productivity, and business-critical applications, to ensure reliable, high-quality technology services that enable daily operations. This role provides service ownership for the application portfolio, overseeing support delivery, vendor coordination, and continuous improvement aligned with ITIL-based service management practices. In addition, the manager is accountable for strengthening and maturing identity and access management practices to ensure consistent, secure, and auditable access to applications and services. The position leverages tools such as ServiceNow to optimize incident, request, and knowledge management, develops team capabilities, and ensures timely issue resolution to support business continuity and a positive user experience.