Sr. Patient Scheduling Coordinator, Pre-Kidney Transplant

Sr. Patient Scheduling Coordinator

Position Highlights: 

• Shift Schedule: Full Time (40 hours), Monday-Friday
• Department: Pre-Kidney Transplant
• Location:  Atrium Health Wake Forest Baptist 

What We Offer: 

• Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
• Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
• Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
• Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.

What You'll Do: Under general supervision, assumes primary responsibility for a specialty surgical care team, which may be designated by provider or specialty team and, at minimum, will consist of two surgeons, APP and RN support or some combination therein. Maintains knowledge base to provide back-up coverage to all sub-specialty providers and ensures consistency of daily operations during volume peaks, vacations or other absences. All providers on the team will maintain ambulatory schedules to assist in meeting patient needs and access expectations. 

1. Answers incoming phone lines for specialty care team. Maintains pre-determined abandon rates. 

2. Schedules appointments and ancillary studies for patients. Ensures authorizations are obtained for any applicable office visit or study and update computer system with authorization information if needed. Obtains authorization from insurance companies for any special tests requested by the doctor and scheduled within 72 hours of date of service. 

3. Orders outside ancillary studies or therapy and obtain authorization if needed. Ensures results are received in the office prior to the appointment date and available in WakeOne. 

4. Ensures follow-up appointments are coordinated with ancillary testing or treatment. If applicable, requests test results be sent to the office and ensures results and studies are loaded into the WakeOne System. 

5. Facilitates physician-to-physician communication via PAL Line, directs incoming calls, schedules peer-to-peer review etc. 

6. Cancels appointments and studies. Refers and reschedules at patient request when needed. 

7. Reviews all studies when returned from digitization to ensure all images are downloaded and accessible. 

8. Schedules all ambulatory procedures. Pre-certifies patients and obtains authorizations as needed. Coordinates ambulatory and surgical clinical activity between neurosurgery/orthopedic residents and supervising faculty. 

9. Receives, reviews, documents and routes all external referrals. Following provider review, completes follow up as directed by the physician. 

10. Returns patient calls per APP or physician instructions and communicates follow up directions as needed. Schedules appointments and ancillary studies as needed. 

11. Assists in the training of less experienced personnel as instructed. 

12. Maintains travel and academic calendars for physicians as designated. Ensures time away for travel, CME or vacation is accurately recorded and communicated in a timely manner to facilitate development of the call schedules. 

13. Receives and manages urgent and emergent requests that are critical for patient safety and good clinical outcomes. Routes as appropriate per departmental guidelines. 

14. Performs financial duties such as authorizing or obtaining authorization for insurance, assisting patients regarding billing questions, etc. 

15. Performs other duties as assigned. 

What You'll Need:

• High school diploma or GED equivalent 
• Three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions required. 
• Experience handling multiple calls in a stressful environment preferred. 
• Previous experience working in a surgical specialty environment and a strong working knowledge of medical terminology preferred. 

The ideal candidate will also possess the following skills:

• Ability to maneuver several computer software systems simultaneously to access/document data related to interactions 
• Self-motivated 
• Works independently without direct supervision 
• Ability to