Senior Manager, Operations

Who we are…

Pearl Health is powering the future of healthcare. We help primary care providers and organizations to deliver quality healthcare to the patients who need it most, when they need it most — and get rewarded for keeping patients healthy.

Our technology, services, and financial tools enable better, more proactive care, decrease total cost of care across patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage.

We are a team of physicians and public health experts (Stanford, Harvard, Mount Sinai), technologists (athenahealth, Amazon, Meta, Flatiron), healthcare innovators (Centivo, Aledade, Stellar, Arcadia), and experienced risk management professionals (CVS/Aetna, Humana, Oscar) who believe that primary care providers are the key to addressing our healthcare system’s biggest challenges.

Since its founding in 2020, Pearl has expanded to partner with thousands of primary care providers in practices and organizations across 44 states. Our investors include Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel.

The role…

The Senior Manager, Operations at Pearl Health will be a versatile, high-performing executer capable of driving excellence across multiple operational domains. Initially supporting benchmark accuracy, Medicaid enrollment, and MA performance operations, this role offers significant growth potential and exposure to a variety of key initiatives as business needs evolve. The ideal candidate is an exceptional operator who thrives in a fast-paced environment with complex challenges and shifting priorities.

Key Responsibilities

• Support critical operational initiatives across the business, initially embedded in the benchmark accuracy, beneficiary program enrollment and MA operations engines

• Manage complex timelines, deliverables, and stakeholder coordination across prospective and retrospective benchmark accuracy workflows

• Adapt quickly to evolving information and prioritization, while maintaining focus on key deliverables

• Partner with Customer Success to directly engage providers and practice leaders to improve documentation accuracy, patient access to government programs and STARS performance

• Partner with vendors to streamline workflows and minimize administrative burden

• Coordinate with internal compliance teams and clinical leadership on accurate documentation guidelines and best practices

• Identify and rectify inefficiencies in data aggregation, coding workflows, and provider engagement strategies

• Embrace a mindset towards automation of manual tasks – and master identification and actualization of those opportunities

• Develop and maintain dashboards tracking key performance indicators

• Create actionable reports that drive decision-making at all levels

Qualifications

Experience

• 4+ years of operational experience with evidence of rapid career progression, preferably in healthcare or health tech

• Experience managing complex projects with multiple stakeholders

• Demonstrated ability to quickly master new concepts and systems

• Background in healthcare operations or value-based care a plus

Skills & Attributes

• Exceptional organizational skills with meticulous attention to detail

• Outstanding analytical abilities and data-driven decision making

• Strong stakeholder management skills, including the ability to "manage up" effectively

• Comfort with ambiguity and ability to create structure in nebulous situations

• Bias toward action and results with a solutions-oriented mindset

• Excellent communication skills, both written and verbal

• Ability to context-switch rapidly while maintaining high quality standards

• Goal-oriented with a track record of meeting or exceeding targets

Education

• Bachelor's degree required; advanced degree in business, healthcare administration, or related field a plus – though equivalent work experience equally valued

• Relevant certifications in project management, healthcare operations, or similar areas beneficial

Our Values

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one