Senior Director, People Advisors

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Senior Director People Advisors will be responsible for leading the People Advisor team across multiple teams within North America, including Corporate functions. This role will focus on driving a world-class employee experience across Visa and will lead a team with a keen focus on providing our people leaders and employees with robust People team support to drive their success. This leader will join a team that will be formed over the coming months to drive the People Advisory practice across Visa.  The role will report to the Global Lead of People Advisory once that position is filled.  In the interim, the position will report to the SVP, Global Markets & Corporate Functions. 

Essential Duties and Responsibilities include:

Build and Lead People Advisor Team: This new team will be focused on providing comprehensive people advisory services to non-executive team leaders across the region. The Sr. Director will lead a team of professionals who are tasked to provide guidance and be trusted advisor to managers across a broad spectrum of programs including Talent Development, Annual Review, Team Effectiveness & Engagement, and supporting new-to-role Leaders. The team will serve as a coach to managers through execution of People programs, e.g., promotion process, goal setting, performance coaching, delivering evaluations, engagement-survey action planning, informs/educates on philosophy, process steps, approvals, provides guidance around Inclusion & Diversity initiatives and best practices.

Leadership, Strategy & Financial Budget: Responsible for building an inclusive culture within the organization. Leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team. Partner with stakeholders and leadership to build long-term team strategy. Manage the team budget including annual planning, partnering with Finance and Workforce Planning teams.

Stakeholder Engagement and Communications: Build a strong working relationship with people business partners (PBPs), COEs and business leadership. Develop and implement communications strategy with PBPs to ensure alignment on cross-functional projects and increase employee-leader satisfaction. Communicates with others, within and outside of the job function, and communicates with executive leadership.

Transition of New Processes to People Advisor teams: Lead the end-to-end transition plan to move new work to the team. Partner with COE and PBP teams on training, shadowing, documentation, and resource mapping. Leverage dashboards to interpret and report details, risks of ongoing transition status.

Execution Metrics (Focus on being a metrics driven organization): Accountable for day-to-day performance metrics, ensuring clear SLAs and KPIs align to effective and positive employee and team leader experience. Utilize metrics to demonstrate and communicate value. Create and share reports/metrics/dashboards that are meaningful to stakeholders.

Training & Documentation: Responsible for ongoing training and documentation for all processes and activities within the scope of work. Analyze all people related process and tasks to idenitfy/ propose efficiencies and process improvements including process mapping, automation. etc.

Quality Control Efforts: Deliver on an internal quality assurance program leveraging key metrics to measure performance against SLA's, customer satisfaction & quality.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 yea