About the role
<div class="content-intro"><h2>WHAT MAKES US EPIC?</h2> <p>At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.</p> <p>Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.</p></div><h2>SALES AND LICENSING</h2> <h3><strong>What We Do</strong></h3> <p>We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.</p> <h3><strong>What You'll Do</strong></h3> <p>You will work as a Solution Architect in the Animation vertical of our Unreal Engine Customer Success team. The ideal candidate has several years of hands-on production experience as an Animator. In this role, you will work with customers and potential customers to help them understand the value of the Unreal Engine. You will assess their needs for their projects and offer them support tools, both online and in person, to help them build their projects. Some travel will be involved.</p> <h3><strong>In this role, you will</strong></h3> <ul> <li>Engage in short-term (weeks to months) consulting engagements with clients, assessing their needs for adoption and success with UE</li> <li>Demonstrate the value of the Unreal Engine in solving industry-specific challenges</li> <li>Effectively identify customer needs and risks, outlining deliverables and scoping work to address them</li> <li>Recommend workflows and optimizations based on industry expertise and best practices. Collaborate well and grow cross-functional relationships to ensure alignment across teams</li> <li>Work with Sales and Support to develop effective onboarding plans and assist in implementing them as needed. Partner with technical resources in Support, engaging assistance onsite or remotely when appropriate</li> <li>Monitor progress against plans and deliverables, effectively communicating progress and managing scope. Communicate effectively with various stakeholders, both internally and externally, keeping them informed and effectively delivering high-touch support</li> <li>In partnership with the learning team, provide mentoring and hands-on training for clients, give live demonstrations, and interact with users at events and festivals</li> </ul> <h3><strong>What we're looking for</strong></h3> <ul> <li>Hands-on experience using the Unreal Engine in animati