FranU Director Student Success (Title III)

Director of Student Success 

FranU

Baton Rouge, La

The Director of Student Success will oversee the development, implementation, and continuous improvement of comprehensive student support services, including academic coaching, professional tutoring, peer mentoring, and early alert systems. This role is instrumental in advancing student retention, persistence, and graduation, with a special focus on pre-clinical and clinical healthcare solutions. This role will report to the Project Director of Title III and supervise the Director of Student Success, Student Success Coaches, and the Manger of Advising. This role will collaborate closely with Academic Affairs, Student Affairs, Academic Advising, the Learning Resource Center, Counseling Services, and other campus partners. #CB

Job Standards and Performance Expectations

1. Mission Advancement
   1. Actively engages the Catholic and Franciscan mission and identity of Franciscan Missionaries of Our Lady University by modeling the Franciscan values, honoring the legacy of the founding congregation, promoting justice for the communities we serve, and integrating the Catholic and Franciscan intellectual traditions in programs, courses and services
2. Leadership and Oversight
   1. Provides clear direction and strategic planning for student success initiatives  
3. Student Success Management
   1. Manages high-quality, evidence-based support services
4. Supervision and Development
   1. Fosters professional growth and maintains high standards of service
5. Data-Driven Decision Making
   1. Utilizes robust data collection and analysis for program improvement
6. Student Support Services
   1. Implements individualized interventions for at-risk students
7. Communication and Collaboration 
   1. Facilitates effective communication and teamwork across campus 
8. Equity and Accessibility
   1. Ensures programs are accessible and inclusive for all students
9. Continuous Improvement
   1. Conducts evaluations and institutionalizes effective practices for long-term success
10. Other Duties as Assigned
    1. Perform other duties as assigned 

EXPERIENCE

• Minimum of two (2) years of experience managing student support or student life programs in higher education; 
• Demonstrated expertise in retention strategies, academic coaching, tutoring, or mentoring; 
• Experience with data-driven program evaluation and reporting  

EDUCATION

• Master’s Degree or higher in Education, Counseling, Psychology, Student Affairs, or a related field

SPECIAL SKILLS

• Strong interpersonal, organizational, and communication skills; 
• Commitment to equity, inclusion, and student-centered service