Senior Technical Program Manager (OCI)

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a team with varied strengths of fellow creators and inventors. We act with the speed and demeanor of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You are the builder here. You will be part of a team of experienced, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.                                               

 

This role is part of the Capacity Planning team, part of the VP of Operations for the Oracle Cloud Infrastructure team. The team defines and consolidates the signal across hardware and networking for all of Oracle Cloud. It is part of the Operations function, which steers the ship, drives strategy to execution through systemic planning, communications, and business operations execution. The team is growing, and we need strong contributors to be part it.

 

What you’ll do

This is a highly visible role where you will own execution and data governance across all the demand planning across OCI. You will work with a diverse set of stakeholders including senior executives, architects, product managers, development and design teams, and external partners to take ideas, turn them into mature processes, allowing us to aid the world’s most demanding customers.

The successful candidate loves data, puzzles, and process. You’ll have a passion for solving difficult and often ambiguous problems in a collaborative, agile work environment, a curiosity about creativity and innovative thinking, can lead a conversation in a room with any level of staff, influence stakeholders to arrive at the correct outcomes, and finally has a strong sense of empathy for both customers and engineering teams.
 

Key Responsibilities:

• Work across the planning team to drive effective teamwork, communication, collaboration and commitment across Engineering, Product Management, Operations, Support, and other key stakeholders.
• Provide Hot Region support and provide solutions mitigate potential issues.
• Build out customer allocation models using data and potential for growing regions.
• Help define and deliver complex programs with challenging priorities by influencing roadmaps and priorities of key stakeholders.
• Work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring our product and services meet our high operational excellence standards.
• Drive execution for on-time, on-scope delivery of user and developer facing features.
• Ensure high standards and consistency for the Oracle customer experience.
• Recommend process improvements and serve as an escalation point for all issues and questions associated with a program.
• Ensure that resource requirements needed to support a particular program are in place.
• Provide on-going written and verbal release status updates to senior leadership.
• Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms.

 

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration or related field or equivalent experience relevant to functional area.
• 3+ years of experience in a technical program management or data analytics role.
• A demonstrable ability to think broadly and strategically.
• Dedicated problem solver; able to adapt and thrive in a dynamic, ambiguous, and customer-focused environment.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Demonstrated ability to effectively communicate (oral and written) at different levels in the org, engaging with both technical and non-technical stakeholders.
• Experience using agile software development practices and associated tooling.
• Judgement, maturity, negotiation/influence skills, analytical skills and leadership skills.
• Must be comfortable working with large amounts of data in fast paced environment.

 

Preferred Qualifications:

• Experience building business intelligence tools to drive decisions.
• Experience leading software and/or hard