Customer Service Manager

Customer Service Manager

 

Łódź, Poland

 

 

This position has responsibility for managing EMEA Consumer Customer Service organization. Responsibilities to include managing, executing, and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes, and monitor and measure activity to ensure customer service levels are meeting business until objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution, and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that informs executive decisions with respect to sales opportunities and risks.

 

 

MAIN RESPONSIBILITIES:

 

• Develop and maintain metrics and reporting to ensure consistent performance attainment.
• Manage customer service activities to ensure the execution of business unit and/or customer specific service levels.
• Provide leadership, support, and training to develop customer service personnel.
• Serve as primary contributor to month end/quarter close activities.
• Analyse and present critical month-end risks, opportunities, and other findings to senior leaders for executive action.
• Compile and report the quarterly revenue recognition of sales to Corporate Finance Team.
• Recommend, develop, and implement programs and procedures governing the manner in which customer service activities will be conducted.
• Provide ongoing process improvement and project support, identify, and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
• Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
• Act as liaison between Customer Service Organization and business until leadership personnel within the Sales, Supply Chain, and other business units.

 

 

CANDIDATE PROFILE:

 

• Bachelor’s Degree in Business, Supply Chain, Logistics, or related area.
• Strong Supply Chain, Customer Service, Logistics or Accounts Receivable experience
• Proven experience in managing a team.
• Fluent English language skills. Knowledge of French, Spanish or Portuguese will be a plus.
• Effective communication skills that allow for collaboration with business partners.
• Ability to effective lead others and implement change.
• Excellent problem solving and decision-making skills
• Strong computer software abilities including MS Excel and MS Office.
• SAP knowledge will be an asset
• Influencing and negotiation skills needed when interacting with external or internal business partners across the EMEA region.

COMPANY:

 

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

 

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

 

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Polish brand Kamis.

 

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants