Strategic Account Manager - Retail (Dutch, Amsterdam)

Ready to drive real growth in a hyper-growth SaaS?

Lightspeed is a global SaaS powerhouse transforming the way commerce works. Our cloud platform enables ambitious retail and hospitality brands to scale smarter, serve better, and grow without boundaries.

And we’re growing too – fast!

As a Strategic Account Manager at Lightspeed, you won't just manage customers—you’ll own relationships with our highest-value retail clients and act as a trusted growth advisor. Your mission: maximize product adoption, retention, and expansion within a strategic portfolio that fuels our global momentum.

*Please note that this role is based in Amsterdam and is not fully remote. At Lightspeed, we follow a hybrid working model and enjoy collaborating in the office.*

 

What You’ll Be Owning

• Own the relationship: Act as the single point of contact and strategic partner for a defined book of top-tier Enterprise customers.

• Architect growth: Develop and execute tailored account strategies that align product capabilities with each client's long-term business objectives.

• Drive outcomes: Lead adoption, upsell, and retention initiatives that directly impact Net Revenue Retention (NRR).

• Lead with insight: Conduct data-driven QBRs and strategic check-ins to identify opportunities and prevent churn before it’s visible.

• Influence the roadmap: Act as the voice of the customer—translating real-world insights into actionable product feedback for our cross-functional teams.

• Cross-functional collaboration: Partner tightly with Sales, Product, Onboarding, and Support to deliver a seamless and impactful customer experience.

• Build deep trust: Become a strategic advisor by truly understanding each customer’s goals, challenges, and market dynamics.

 

What You Bring

• 4+ years in Strategic Account Management or Enterprise Customer Success in a high-growth B2B SaaS environment

• Proven success managing a complex, high-value book of business and driving retention and expansion

• Strong commercial acumen and an ability to link customer outcomes to revenue impact

• A self-starter mindset: resourceful, proactive, and comfortable navigating ambiguity

• Fluency in Dutch and English (business-level)

 

Bonus Points

• Experience in the retail space

• Background in FinTech, payments, or multi-product SaaS platforms

• Formal training in customer success, consultative selling, or strategic account planning

• Bachelor's degree in business, economics, or a related field

 

What’s In It for You

• Unlimited commission potential — reward tied directly to your success

• A clear growth path in a fast-scaling global SaaS organization

• Participation in our equity program — you grow with us

• 400 € wellness allowance per year (use it for the gym, yoga, your bike — your call)

• Mental health support via Modern Health (meditation, therapy, coaching)

• Work from anywhere up to 60 days/year with our People Experience (PX) benefit

• Access to LinkedIn Learning and a personal development plan
  
  
  

We’re looking for someone who thrives in fast-paced SaaS environments, moves confidently across C-level conversations, and sees customer success as a revenue-driving function.

Does that sound like you? Let’s talk.

 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity e