Office Assistant 3 – Construction Division Business Office
State of WashingtonAbout the role
Posting number: 26DOT-HQ-04700e
Department: Dept. of Transportation
Division: Headquarters
Job classification: OFFICE ASSISTANT 3
Posting type: Open & Promotional
Categories: Administrative Assistant, Office and Administrative Support
Summary
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking an organized and customer-focused Office Assistant 3 to join the Construction Division Business Office in Tumwater, WA. In this role, you will provide comprehensive administrative and operational support that helps keep division operations running efficiently. You will coordinate administrative processes, support facility maintenance work orders, manage travel coordination, and serve as a key resource for staff by organizing meetings, maintaining records, and responding to inquiries. Your attention to detail, organizational skills, and commitment to excellent customer service will contribute to the successful delivery of programs that support transportation across Washington.
What to Expect
Among the varied range of responsibilities held within this role, you will:
- Coordinate administrative operations by maintaining administrative records and tracking tools, managing calendars, scheduling meetings, preparing agendas, recording meeting notes, responding to inquiries, and supporting office communications.
- Coordinate facility maintenance service requests by receiving and entering work orders, routing requests, monitoring progress, maintaining accurate records.
- Communicate with staff regarding service order status and expected timelines.
- Coordinate employee travel by managing the Out-of-State Travel Plan, preparing travel requests, and ensuring approvals and documentation are complete.
- Track travel requests and provide guidance on travel procedures.
- Provide general administrative support by maintaining electronic files, entering and tracking data, preparing and proofreading documents, distributing communications, and assisting with special projects.
- Perform other duties as assigned.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Respectful Workplace: Experience contributing to a work environment that fosters a culture of respect and equal opportunity.
- Administrative Coordination: Demonstrated ability to coordinate multiple administrative processes simultaneously, including scheduling, tracking assignments, and following up to ensure timely completion.
- Organization & Prioritization: Strong organizational skills with the ability to manage competing priorities while maintaining accuracy.
- Communication: Ability to communicate clearly and professionally, both verbally and in writing, with a wide range of internal and external customers.
- Customer Service: Experience responding to inquiries, providing information, and routing requests using established procedures.
- Data Management: Demonstrated ability to enter, track, and maintain accurate information in electronic systems, spreadsheets, or databases.
- Attention to Detail: Ability to identify and correct errors or missing information while maintaining accurate records.
- Technology: Experience using Microsoft Outlook, Word, Excel, or similar software for scheduling, document preparation, and data tracking.
- Adaptability: Ability to quickly learn and navigate new systems with minimal supervision.
- Policy & Procedure Compliance: Ability to consistently follow established policies, procedures, and guidelines.
- Reliability & Confidentiality: Demonstrated reliability in completing assigned work while maintaining confidentiality when handling sensitive information.
- Growth Mindset: Actively demonstrates a commitment to lea
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