Operations Manager - Smith Tower

Operations Manager | Smith Tower
Let’s start off with the most important part – what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $83,000 - $87,000 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits – Medical, Dental, Vision, Disability, 401K
• HAS/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Cellphone Allowance
• Incentive Eligible
• Parking Allowance
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive – and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• Operational Oversight:
◦ Oversee front and back of house service for the bar/restaurant/kitchen, and events to optimize efficiency and service excellence.
◦ Conduct daily walkthroughs of all guest-facing areas, making real-time adjustments to ensure seamless workflows, cleanliness, and guest satisfaction.
◦ Assist in oversight of museum and tour operations as needed. When needed, assist in managing the online ticketing system.
• Team Leadership & Development:
◦ Oversee interviewing, hiring, onboarding, and performance management for managers, supervisors, and team members across all food and beverage departments, and the guest experience team when needed.
◦ Conduct OMG Check-ins, alongside departmental managers, for the food & beverage team
◦ Foster a positive, inclusive work environment that encourages teamwork, creativity, and professional growth.
◦ Implement and oversee training programs for service standards, guest engagement, and operational excellence.
• Compliance & Standards:
◦ Ensure compliance with all local liquor laws, health and safety regulations, and company policies.
◦ Act as the primary contact for King County Health Inspections and maintain an ‘Excellent’ rating for all F&B operations.
◦ Create and maintain operational SOPs for safety, access, personnel, and other processes in collaboration with supervisors.
• Guest Experience & Service Excellence:
◦ Collaborate with management team to enhance guest experience through curated menus, innovative cocktails, and exceptional presentation and service.
◦ Oversee catering and event operational planning and execution, ensuring seamless coordination and communication between all departments.
• Inventory & Vendor Relations:
◦ Partner with F&B leadership to manage inventory, ordering, and vendor relationships to maintain optimal stock levels and offerings.
◦ Meet with distributors and suppliers to curate beverage programs, including specialty cocktails and wine lists.
• Administrative Duties:
◦ Handle team member scheduling, ensuring adequate coverage and labor cost control based on business needs.
◦ Monitor industry trends to maintain competitive and profitable operation. Assist with managing departmental P&Ls.
◦ Participate in M.O.D. (Manager on Duty) coverage and other duties as assigned by the General Manager.
◦ Timely and accurate preparation of reports, forecasts, and operational documentation.

May require additional job functions as needed based on the business needs of the property and team as requested by Property General Manager plus Seattle Support Center.
The Nitty Gritty
• Bachelor’s Degree from f