Manager Emergency Medical Services

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Oversees a team of EMT and EMS Communication staff who are responsible for the movement of patients throughout the medical center. Essential in building this EMS service and implementing both a BLS and ALS service line at the Medical Center. Responsible for identifying, developing and if approved by senior leadership, implementing programs that may assist in patient throughput at the medical center. Responsible for regulatory compliance with departmental policies that they will help develop. Provides direction, leadership, accountability and coordination for the EMS program. Required to stay abreast of new trends and development in EMS practices. Focuses on accelerating organization performance through cohesive strategy planning and execution.

Job Description:

Primary Responsibilities: 

1. Oversees, supervises, manages and directs the administration and operation of Lahey Hospital Medical Center's Emergency Medical Services system. Responsible for staff operations, business planning and budget development. Ensures emergency medical services are in compliance with professional standards, state and federal regulatory requirements. (essential) 

 

2. Develops, implements and monitors a master plan for delivery of emergency medical services based on established goals and objectives that assure provision of competent Intra facility patient care. Serves as liaison between the department and the hospital administrators, and outside EMS partners. (essential) 

 

3. Under the supervision of, and with the approval of the EMS Medical Director, establishes, implements, monitors and revises the use of system-wide protocols, policies and procedures for all patient care activities from dispatch through triage, treatment, transport and/or non-transport. (essential) 

 

4. Acts as an advocate and proponent of the Lahey Hospital Medical Center's EMS system as a whole. (essential) 

 

5. Develops, implements and oversees operating, revenue and capital budgets for the EMS department by forecasting, submitting relevant data and monitoring revenues. (essential) 

 

6. Manages EMS department resources; i.e., medical supplies, treatment and diagnostic equipment, communications equipment, uniforms, vehicles, buildings, training equipment, physical plants and offices, in accordance with standards consistent with delivery of competent patient care and maintenance of a positive public image. (essential) 

 

7. Initiates internal investigation, as required in personnel misconduct, complaints, inquiries and incidents; researches and approves, implements and documents counseling and/or disciplinary action. (essential) 

 

8. Establishes priorities for department activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders. (essential) 

 

9. Organizes workflow and prepares schedules; reviews payroll and leave time. (essential) 

 

10. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None 

 

11. Assists in planning, monitoring and/or managing budget in functional area of department. 

 

Required Qualifications: 

1. High School diploma or GED required. Bachelor's degree preferred.