Learning & Development Consultant

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen.

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Organizational Expectations:

Federal Reserve Bank of Cleveland’s Treasury Services department is a service provider for the US Treasury in the areas of revenue collections and eCommerce. In this role, as directed by personnel from the US Treasury’s Bureau of the Fiscal Service, this department is responsible for developing, maintaining, and operating multiple systems geared towards collecting funds for Federal government agencies and providing solutions to take advantage of newer payments technologies. Whether it is for a corporation paying fees to the Patent and Trademark office, an individual paying for campsite fees in a national park, or a former student repaying their student loans, the Treasury Services team is involved. Due to our constant focus maintaining operational excellence while building innovative solutions for the Treasury, Treasury Services has experienced significant growth in the work performed in support of their strategies.

As a Learning & Development Consultant in Treasury Services, you will contribute to the creation, development, and implementation of the department’s learning and development strategies. You will be responsible for facilitating internal programs and workshops, maintaining the annual training calendar, and driving related marketing efforts. You will partner with bank and external consultants and training providers and evaluate the ongoing effectiveness of training programs.

General Responsibilities:

• Designs and facilities internal development programs (i.e., buddy program, development workshops).

• Partners with external vendors to assist with development programs and provides logistical support.

• Coordinates annual training calendar and develops marketing approaches throughout the year.

• Supports career development planning and cross-functional leadership discussions.

• Partners with various business lines to identify learning gaps and provides solutions to meet business requirements.

• Coordinates ad-hoc continuing professional development requests, as needed.

• Performs other duties as assigned or requested.

Education and Experience:

• Bachelor’s degree and 5 years of related work experience OR

• Two years of college and 7 years of related work experience

Knowledge and Skills:

• Ability to perform independent research

• Theoretical and practical knowledge of key areas in organizational learning and effectiveness

• Knowledge of FedLearn is a plus

• Advanced knowledge of Microsoft Office

• Intermediate knowledge of project management

• Presentation and group facilitation skills in a virtual and classroom environment

• Knowledge of Articulate or similar tool is a plus

• Ability to effectively manage multiple tasks

• Written and verbal communication

• Problem solving and analytical skills

Physical Demands and General Working Conditions

Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with