Field Service Technician

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

 

The Opportunity:

Reporting to the North American Service Division for Andritz Feed & Biofuel, this position is responsible for providing on-site services to end customers in all the industries (Feed, Biomass, Pet Food, Extrusion, and Industrial) that Feed & Biofuel serves in the US and Canada, with additional regional responsibilities and potential travel outside North America. Ideally, residence would be within the Midwest region. (Iowa, Minnesota, Nebraska).

 

Responsibilities may include but are not necessarily limited to the following:

• Provide technical support and on-call response to customers, other Field Service Technicians, Sales Managers, and Aftermarket Account Managers
• Actively participate in on-site assistance for start-ups and complex repair work
• Perform technical tasks (read & understand mechanical drawings, flow diagrams, and schematics, troubleshoot & identify mechanical, installation, or construction defects and/or poorly performing equipment. Perform measurements using Verniers, Micrometers, Dial Indicators, etc.
• Assist Customer Account Managers in identifying parts needed for repair, rebuild, or warranty prior to service work date
• Participate in trade shows and customer training sessions
• Timely completion of standard service reports, invoicing packages, and other administrative requirements
• Maintain site safe work practices during work scope execution
• Must carry a Company cell phone and be on call to assist with emergencies
• Special projects as assigned / required

 

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• BS/BA degree in related disipline or relivant work experience preferred.
• SAP experience preferred.
• Basic understanding of pelleting, grinding and other anchillary processes
• Strong mechanical aptitude, understanding of assembly/ disassembly of equipment .
• Ability to work under minimal supervision in the field both independently and with other Service Technicians
• Must be self-motivated and have ability to handle multiple tasks
• Strong communication skills both verbal and written
• Strong math skills
• Legally entitled to work in the US on a full time basis

 

Travel Requirements:

Travel extensively (on short notice, as needed via private / public transportation) within North America (USA & Canada, without restrictions). Minimal potential for international travel