Account Associate

Entry-Level Collections Agent – Start Your Career Today!

In-Office Only | Dallas, TX (Must live within 30 miles)
Full-Time Role

Start Your New Career Path with Westlake Financial!

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

Why Westlake?

• Competitive pay – guaranteed base pay up to $15/hr.

• Earn more with performance bonuses – up to $1,500+ each month!

• Total potential compensation of $31,200–$49,200+ per year.

• Grow your career fast – become promotion-eligible in as little as 6 months.

•  Join the #1 privately held auto finance company in the U.S. and be part of a winning team!
  
  

What You’ll Do:

• Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system.

• Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.

• Answer inbound calls and provide friendly, professional support.

• Use your communication skills and empathy to find fair, personalized solutions.

• Follow company guidelines to ensure every interaction is handled the right way.
  
  

What We’re Looking For:

• Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.

• Strong listening skills and a genuine desire to help customers.

• Thrives in a fast-paced call center environment where every day is different.
  
  

About Westlake Financial:

Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement.

Ready to Get Started?

Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!

TASKS AND RESPONSIBILITIES

The Pre-30-Day Collector plays an important role in helping customers stay on track with their accounts while supporting Westlake Financial’s continued success. We’re looking for someone who’s goal-driven, customer-focused, and ready to grow with us.

• Use strong communication and negotiation skills to work with customers and help them make timely payments.

• Meet and exceed daily and monthly performance goals.

• Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.

• Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.

• Work with Westlake customers to find and arrange collection solutions for individual accounts.

• Be a dependable team player who contributes to a positive, supportive work environment.

EXPERIENCE AND REQUIREMENTS

• High School Diploma or GED preferred
• Good communication, listening, and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
• Bi-lingual (Spanish) is welcomed but not required
• Auto Collections experience preferred
  
  

MACHINES, OFFICE EQUIPMENT & SOFTWARE

• Daybreak or other retail consumer servicing systems.
• Cisco or other auto dialer systems.
• Web navigation and/or web-based applications.
• Personal computer: Microsoft Word, Excel, and Outlook.
• Comfortable using a computer keyboard and number pad for data entry.

 

 Full-Time Employee Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)